Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

1st Edition

Gaudreau

CRC Press
Published November 1, 1994
Reference - 128 Pages
ISBN 9781884015519 - CAT# SL5514

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Summary

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

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