Business & Management


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ReducedEffort® Changeover: The Lean Way to Quickly Reduce Changeover Downtime, Second Edition

1st Edition

Ron Heiskell
April 01, 2020

ReducedEffort® Changeover: The Lean Way to Quickly Reduce Changeover Downtime provides a step-by-step guide for conducting a Kaizen event that empowers the people who do the work to improve how that work is done. Packed with tips, tools, and examples, this practical guide begins with a clear...

Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor

1st Edition

Paul G. Cafaro
March 20, 2020

Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor (978-0-367-08577-3, K406714) Shelving Guide: Business and Management/Customer Satisfaction/Quality This book shows you how to harmonize three business functions to address customer needs by using a novel approach...

Leading Continuous Improvement Projects: Lessons from Successful, Less Successful, and Unsuccessful Continuous Improvement Case Studies

1st Edition

Fernando Gonzalez Aleu, Jose Arturo Garza-Reyes
February 25, 2020

This book is a reference for continuous improvement project (CIP) leaders/facilitators in manufacturing and service organizations, students (undergraduate and graduate), academics responsible for managing senior projects (Capstone Projects) and teaching quality courses, and researchers interested...

Process Improvement with CMMI® v1.2 and ISO Standards

1st Edition

Boris Mutafelija, Harvey Stromberg
December 17, 2019

In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world. While many systems and software engineering organizations rely on a single standard as the primary driver of process improvement...

TQM Engineering Handbook

1st Edition

D.H. Stamatis
December 17, 2019

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading...

A Magnificent Journey to Excellence: Sixteen Years of Six Sigma at Cummins Inc.

1st Edition

George K. Strodtbeck III, Mohan V. Tatikonda PhD
December 10, 2019

This book presents a model of organization transformation success. The model framework comprises a series of S-Curves (maturity curves) of planning and execution activities phased over time. The model is illustrated through description and analysis of an actual, two-decade, highly successful,...

The Secret to Maximizing Profitability: A Business Novel on How to Successfully Combine The Theory of Constraints, Lean, and Six Sigma to Drive Profit Margins to New Levels

1st Edition

Bob Sproull
December 09, 2019

This book fully details, as the title suggests, the real secret to maximizing an organization's profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lean Manufacturing, there is a missing link which, when discovered and implemented, will take these same...

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

1st Edition

Daniel Lafrenière
November 01, 2019

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B....

Office Lean: Understanding and Implementing Flow in a Professional and Administrative Environment

1st Edition

Ken Eakin
October 17, 2019

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn’t -- enabling office professionals to understand...

The Façade of Excellence: Defining a New Normal of Leadership

1st Edition

John Dyer
September 30, 2019

The crucial need to substitute true leadership for bad management practices such as Management By Objectives (MBO) and the use of fear is now well known and was often championed by Dr. W. Edwards Deming. While significant progress has been made, many organizations (especially outside of...

Theory of Constraints, Lean, and Six Sigma Improvement Methodology: Making the Case for Integration

1st Edition

Bob Sproull
June 10, 2019

Many leaders and managers have led improvement initiatives in a variety of different industry sectors. Most believe that when they begin these efforts, they already have the tools they need in their improvement "backpack." Using these tools, they make substantial improvements to processes in a wide...

A Six Sigma Approach to Sustainability: Continual Improvement for Social Responsibility

1st Edition

Holly A. Duckworth, Andrea Hoffmeier
May 23, 2019

In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five or ten-year strategic plan, the authors take a cue from Kongo Gumi, a Japanese construction company...