Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

1st Edition

Madeline Bodin

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CRC Press
Published January 1, 1999
Reference - 137 Pages
ISBN 9780429080388 - CAT# KE77471

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Summary

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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