1st Edition
Heritage, Culture and Society Research agenda and best practices in the hospitality and tourism industry
Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd International Seminar on Tourism (ISOT 2016), Bandung, Indonesia, 10—12 October 2016). The book covers 7 themes:
i) Hospitality and tourism management
ii) Hospitality and tourism marketing
iii) Current trends in hospitality and tourism management
iv) Technology and innovation in hospitality and tourism
v) Sustainable tourism
vi) Gastronomy, foodservice and food safety, and
vii) Relevant areas in hospitality and tourism
Heritage, Culture and Society is a significant contribution to the literature on Hospitality and Tourism, and will be of interest to professionals and academia in both areas.
Hospitality and tourism management
Tourism development and local community empowerment
E. Rachmawati
The effect of green hotel practices on service quality: The Gen Z perspective
D.M. Lemy
Tourists’ perceptions on tourism products in Sumedang
T. Abdullah, Gitasiswhara & T. Firdaus
Why service encounter quality is important for guest satisfaction in using meeting package?
A. Pratiwi & D.P. Novalita
The effect of store attributes on tourists’ loyalty
B. Astari, L.A. Wibowo & O. Ridwanudin
Tourism destination development model: A revisit to Butler’s area life cycle
A.H.G. Kusumah & G.R. Nurazizah
Service enhancement, in-house training and restaurant business resilience: Integrating the study framework
H.N.A. Majid, M.S.M. Zahari & N.M. Yusoff
Total Quality Management (TQM) best practices in Malaysian hotel industry: An investigation using Multi-Criteria Decision Making (MCDM) model
K.Y. Sin, M.S. Jusoh & N.A. Ishak
Unlocking tourist shopping preferences on souvenir attributes
L. Kusdibyo
The underlying factors affecting consumers’ behavioral intentions in foodservice business in Surabaya, Indonesia
S. Wijaya, D.C. Widjaja & A. Hariyanto
Corporate Social Responsibility (CSR) towards employee loyalty in hotel industry: A case study in Harris Hotel Tebet, Jakarta
R.D. Wiastuti
The non-pricing tools of hotel revenue management and performance: A conceptual paper
N.A. Ahmad, S.M. Radzi, A.M. Shahril & Z. Othman
Indigenous entrepreneurs and the moderating effect of social capital and government support on mainstream business intention
D. Simpong, M.S.M. Zahari, M.N.A. Akbarruddin & H.A. Hadi
Mediating effect of Transfer of Training (ToT) towards training and service quality in Malaysian hotels: A conceptual paper
S. Raha & H.F. Ariffin
The effect of task performance, interpersonal performance and work engagement on job performance: A pilot study of Malaysian hotel employees
S.H. Zakariah & F.M. Shariff
A conceptual framework on perceived values, satisfaction and behavioral intention of medical tourism
N.A.M. Zain, M.S.M. Zahari, M.H. Hanafiah & R. Ahmad
The managerial competencies required by Indonesia’s leading hotel groups: A preliminary investigation
S. Thio & B. King
Employee retention of outsourcing catering services in Malaysian government hospital
N. Baba, M.R. Yaakop, S. Bachok, Z.A. Hamid & A.M. Shahril
Visitors’ impulse shopping behavior at Kuala Lumpur International Airport 2 (KLIA2): A conceptual paper
A.H.A. Hamid, S.M. Radzi, N.S. Aziz & R.A. Aziz
Differences in perception between local community and destination management: A challenge in Community-based Tourism (CBT)
S. Rahmafitria & F. Rahmafitria
A study of potential operating efficiency towards service quality of Country Network Hotel
P.Y. Woo, N.A. Mustapha, S.K.A.S. Mun, S.A. Juanis & I.M. Akhir
Motivation factors, satisfaction and return intention towards dark tourism sites in Malaysia
M.K.F. Khamis & F.M. Shariff
Structural relationship of service innovation, dining experience and behavioural intention of restaurant customers
R.P.S.R. Abdullah, H.F. Ariffin, L.B. Jipiu, Z. Mohi & N.A.M. Anuar
Modelling the predictors influencing customer satisfaction in event foods
H.F. Ariffin, R.P.S.R. Abdullah, N. Baba, L.B. Jipiu & N.A.M. Anuar
Human Resource Management (HRM) practices and employees’ retention in travel agencies
N.F.I. Zailani, N. Aminudin & H. Wee
Profiting toward the Silence Day event from the tourist perspective: An exploratory study on the identification of destination image in Bali
L.Y. Wiarti
Patrons’ satisfaction towards Kopitiam’s physical environment quality in Malacca
S.N.W. Safri, Z. Mohi & N. Sumarjan
Guest satisfaction towards physical environment quality in theme hotel
T.N.A.T. Asmara & Z. Mohi
The relationship between knowledge on economic risks and homestay operators preparedness
M.A. Ghapar, S.A. Jamal & N.A. Othman
Training and development program as a source of improving employee job performance
J. Lahap, S.Z. Ibrahim, N.M. Said, A. Azmi & M.N. Syuhirdy
Components of job satisfaction among offshore catering crew: A preliminary investigation
M.A.A. Majid, M. Othman, R. Abdullah & N. Derani
The effect of physical environment on behavioral intention through customer satisfaction: A case of five-star beach resorts in Langkawi Island, Malaysia
F.S. Chang, N. Ishak, A.S.M. Ramly, N.S. Ramlan & C.H. Chu
Hotel restaurant brand attributes, dining experience, satisfaction and behavioral intention: Developing a study framework
T.A.T. Ismail, M.S.M. Zahari, F.M. Shariff & M.Z. Suhaimi
The roles of entrepreneurial competencies and organizational innovation on business performance in service sectors SMEs
A. Jamin, N.M. Akhuan & M.T. Zamri
Workplace stress, organizational commitment and turnover intention: A case of Japanese restaurant in Malaysia
M.F.S. Bakhtiar, M.T. Zamri, N.I. Hashim, Z. Othman & M.N.I. Ismail
The relationship between servicescape towards consumers’ perceptions on food truck concept
N. Ghazali, N.A.A. Bakar & N. Din
Blue Ocean Strategy (BOS) and performance of four and five star hotels in Kuala Lumpur, Selangor and Putrajaya
S.M. Radzi, M.F.M. Yasin, M.S.M. Zahari, R. Abas, N.H.C. Ahmat & A.H. Ahmad-Ridzuan
Hospitality and tourism marketing
Historical and heritage walk as an alternative tourism activity to enhance heritage promotion and public awareness: A case study of Bandung
R. Wulandari
The opportunity of tourism communication marketing through social media networks
H.N. Zaenudin
Experiential marketing implication on museum: A case study on House of Sampoerna Museum
A.G. Subakti, K.C. Komsary & N. Khrisnamurti
Investigating the impact of marketing mix and customer purchasing decision process on satisfaction: A study on Neo milk bar in Jakarta
S.F. Rangkuti, A. Riyadi & F. Asmaniati
The impact of attitude, subjective norm, and motivation on the intention of young female hosts to marry with a Middle Eastern tourist: A projective technique relating to Halal sex tourism in Indonesia
U. Suhud & G. Willson
The role of digital marketing in sport tourism destination
Y. Rudiani, V. Gaffar & O. Ridwanudin
Communication strategies for Chinese tourists towards crisis in Southeast Asia
P. Zou & X. Hu
Opening the black box: Examining consumer-brand relationship in brand social networking sites
A. Ngelambong, N.M. Nor, M.W. Omar & S. Kibat
Maximizing Word of Mouth (WoM) engagement: The role of relationship value and relationship satisfaction in hospitality brand social networking sites
A. Ngelambong, N.M. Nor, M.W. Omar & S. Kibat
Current trends in hospitality and tourism management
Tourists’ intention to visit food tourism destination: A conceptual framework
D.N. Su, L. Johnson & B. O’Mahony
Senior tourists’ travel selection: A structural model development
I.G.B.R. Utama
Memorable tourism experiences in Mulu National Park: Scales development
M. Mahdzar, N.M.M. Zaidi & A. Shuib
Local wisdom-based service learning in tourism development
L. Anggraeni, I. Affandi & K. Suryadi
Geoheritage utilization in geotourism destination: A case study at Batur Global Geopark, Bali
M.S.D. Hadian, B.R. Suganda & A.K. Yuliawati
GadjahMada University as a potential destination for edutourism
H.P. Nugroho & J. Soeprihanto
Attraction and destination readiness towards tourists’ intention to visit solar eclipse phenomenon in Indonesia
F. Rahmafitria, G.R. Nurazizah & A. Riswandi
Adopt, adapt and adep: A Balinese way persisting to McDonalization
D.K. Sujatha & P.D.S. Pitanatri
Event sustainability and destination image: Evidence from Malaysia
T. Alfian & H. Wee
Roles of heritage tourism in preserving urban area
R. Andari, G.R. Nurazizah & H.P.D. Setyorini
Characteristic of users at Centrum Park Music as a means of recreation for Bandung community
F. Ardiansyah & S. Marhanah
Comparative study on heritage tourism destination profiles: A case of Solo and Makassar
D. Turgarini & F. Abdillah
The development of mountain tourism based on disaster mitigation in ring of fire areas
W. Kastolani
Tangiblizing the Asian authenticity in tourism and hospitality sector
A.H.G. Kusumah
Tourist activities contribution on family cohesion
R. Ingkadijaya, J. Damanik, H.S.A. Putra & Nopirin
Tourism brokering phenomenon: When tourism was not managed professionally
S. Nurbayani & S. Indriani
Does tourism trigger socio-cultural changes?
H. Gunawan & E. Malihah
The Datu-atata institution of Bajo ethnic: Between ecological symbol and citizen’s ecotourism disorientation
S. Amus, K. Suryadi & D. Budimansyah
The competitiveness of Indonesian tourism industry in facing ASEAN Economic Community (AEC)
C. Ningsih & A. Sudono
Sustainable holiday indicators
A. Noor, N. Wibisono & H.S. Athar
Perceived destination competitiveness: An empirical assessment using PLS-SEM
Z. Zainuddin, S.M. Radzi, M.S.M. Zahari & M.H.A. Ong
Tourism core and created resources: Assessment on Travel and Tourism Competitiveness Index (TTCI) ranking and tourism performance
M.H. Hanafiah, M.A. Hemdi, I. Ahmad & D. Darson
Archaeotourism destination in Lenggong Valley world heritage site: Does Knowledge Management (KM) matter?
M.S.N. Hasliza
The characteristics of Edutourism at Cilegon Krakatau Steel industrial area
Nandi & A. Nissa
Tourists’ satisfaction and loyalty towards food tourism in Georgetown, Penang
S.B.M. Kamal, N.F.M. Bukhari, D. Abdullah & N. Din
Attributes that affect the level of visitors’ satisfaction and loyalty towards food festival: A case study of Asia Food Festival in Penang
N.S. Aziz, N.A.M. Anuar, A.H.A. Hamid & F.S. Izhar
A conceptual review on Edutourism in Malaysia: Understanding the research trend
N. Kamdi, N.A. Hassan & S.A. Jamal
Educational values in old mosque as a tourist attraction for historical and religious tour
A. Mulyana
Dimensional structure of rural tourism cultural attributes: A Confirmatory Factor Analysis (CFA) approach
S.N.A. Akbar, N.A. Ridzuan, M.S.M. Zahari & M.H. Hanafiah
Re-vitalising Port Dickson as a leading beach resort tourism destination in Malaysia: A benchmarking approach
V. Nair, N.A. Ragavan, K. Hussain & F. Ali
Tsunami hazard signage at beach tourism area in Indonesia
M.Y. Rezaldi & D.W. Soewardikoen
Assessing the effect of shopping experiences in creating landmark shopping destination
N.M. Akhuan, A. Jamin & M.T. Zamri
Rural tourism destination accessibility: Exploring the stakeholders’ experience
S. Adeyinka-Ojo & V. Nair
Travel constraints affecting young tourist traveling domestically
H. Abdullah, N.A.M. Anuar, M.S.M. Mahadi, M.Z. Zaidi & F.Y. Azmi
Film-induced tourism: Young Malaysian traveller motivations to visit a destination
K. Hamzah, N. Aminudin, N.A. Mustapha & M.N.I. Ismail
Technology and innovation in hospitality and tourism
Revolution towards competitive tourism: An integration between cultural spatiality, creative city and Information Communication Technology (ICT)
R. Sutriadi & D.B. Anindito
Parameters that facilitate tourists’ acceptance in using wearable augmented reality smart glass in Geotourism hotspots
A. Baktash, V. Nair & H. Subramonian
Why adopting digital business technologies for Small and Medium sized Hotels (SMHs) matters?
F. Ayob & B. Hassan
The mapping of landslide proneness in mountain based tourist destinations: An overview of remote sensing and Geographic Information System (GIS) method
N. Trianawati & F. Rahmafitria
The image of Bandung Basin national strategic area through Instagram
M. Christin, A. Prasetio & R.P. Perdana
Embedding psychographic traits into UTAUT2: A conceptual paper on Online Travel Agency (OTA) users
A.A. Azdel, H. Khalid, S.M. Radzi & R.N.R. Yusof
How does product type, trust, risk and perceived value affect online purchase intention?
A. Jiwasiddi & T.E. Balqiah
The effect of social media on tourists’ decision to travel to Islamic destination: A case of Malaysia
Z.A. Hamid, H. Wee, M.H. Hanafiah & N.A.A. Asri
Relationship between travel websites attributes and tourists’ travel decision making
N.H. Untong & F.I. Anuar
The influence of Instagram communication attributes on Generation Y sharing travel photo behavior
R. Ihsanuddin & F.I. Anuar
Factors influencing visual electronic Word of Mouth (e-WOM) on restaurant experience
D. Abdullah, M.E.R.M. Hambali, S.B.M. Kamal, N. Din & J. Lahap
Tour operators’ information and communication technology adoption in Malaysia
Z.I.M. Fuza, S.M. Isa & H.N. Ismail
Conceptualising a framework to study behavioural intention of tourists of distinct cultures towards wearable Augmented Reality (AR) application
A. Baktash, V. Nair, H. Subramonian & N.A. Ragavan
Airport self-service check-in: The influence of technology readiness on customer satisfaction
M.A. Hemdi, S.A.S. Rahman, M.H. Hanafiah & A. Adanan
The influence of third party website online reviews on hotel online booking intention
M.T. Zamri, S.A.N. Sulaiman, M.M.M. Rashidi, M.A. Azizan, A. Jamin, N.M. Akhuan & N.H.M. Wasilan
Customers’ technology readiness and customer information satisfaction on tablet-based menu ordering experience
M.I. Zulkifly, M.S.M. Zahari, M.H. Hanafiah, M.A. Hemdi & M.N.I. Ismail
Perceived ease of use towards Point of Sales (POS) system: Four and five star hotels in Kuala Lumpur
M.S.M. Stamam, A.H.A. Bakar & S.M. Radzi
Sustainable tourism
Deep ecology as an environmental ethics for developing sustainable tourism
V. Ariani
Preferences to visit green destination in Indonesia from a stakeholder’s perspective
A.K. Yuliawati, A. Rahayu, R. Hurriyati, M.S.D. Hadian & K.N. Pribadi
Ecotourism and suitability evaluation of the Mount Salak Resort II in the Halimun-Salak National Park
A. Kusumoarto & R. Ramadhan
The potential of mount trekking based ecotourism at Tangkuban Perahu natural tourism park
S.T. Paramitha
Food security in tourism village: A local wisdom of Cireundeu in environmental management
S. Komariah
Indigenous community, ecotourism and sustainability: Experience from Tenganan Dauh Tukad traditional village
I.K. Sardiana & N.L.R. Purnawan
Perceived value antecedents and guest satisfaction in Malaysian green hotels
R. Hamid, S.A. Jamal, N. Sumarjan & M.H.A. Ong
Measuring sustainability levels of tour operator businesses using sustainable tourism indicators: A conceptual perspective
M.A. Hamid & S.M. Isa
The relationship between green practice and green trust of five-star hotel segment
M.N.H. Hassim & M.R. Jamaluddin
Environmental Attitudes Inventory (EAI) of UiTM Penang hospitality students
N. Rahim, S.R.M. Apendi, F. Farook & A. Ismail
Gastronomy, foodservice and food safety
Hospitality in school environment supports nutrition educational package for obese school children
N. Said, R. Mohamed, N. Mohamad, R. Nordin & N.M. Nor
Knowledge and awareness on the food heritage: A gendered view
A.M. Ramli, M.S.M. Zahari, M.Z. Suhaimi & F. Faat
Competencies of consultants and authorities towards the effectiveness of the food safety system in Malaysia
M.B. Jali, M.A. Ghanib & N.M. Nor
Relationship between menu, price and consumers’ acceptance towards food truck concept
S.A.A. Tarmazi, A. Ismail, N.M. Nor, Z.M.A. Tan & N. Din
Effect of planting distance and chitosan concentration on the growth of seed potatoes breeder G0 virus-free in aeroponics
R. Budiasih, N. Sondari, A. Komariah, L. Amalia & Romiyadi
Risk factors influencing food security of the elderly during a flood disaster
A.N.A. Alias, N.M. Nor, N.I.M. Fahmi-Teng & U.M.M. Asmawi
Study of Sate Padang preservation viewed from Minangkabau indigenous entrepreneurial ethics
M.N.A. Abdullah & W. Priatini
Traditional food of West Java: Is it feasible to become a tourist attraction?
A. Sudono, C. Ningsih & R. Miftah
Urban and suburban adolescents’ knowledge, attitudes and practices of food hygiene
A.N.S. Awang-Teh, M.R.A. Hamid, N.M. Nor & U.M.M. Asmawi
An exploratory study on traditional food of Semarang as a cultural and heritage product
W. Ardiyati, J.A. Wiwaha & B. Hartono
Pork free restaurants: Halal knowledge of the operators
M.I. Haroun, M.S.M. Zahari, N.A.M. Zain & M.I. Zulkifly
Development of Averrhoa sweet sour pastille
N.A. Karim, N.A. Shattar, F.M. Ali, S.M. Isa & Z.I.M. Fuza
Challenges and difficulties in adopting and practicing traditional Malay festive food
M.S.M. Sharif, M.S.M. Zahari, K.M. Abdullah & N. Ishak
The physicochemical changes in ripe jackfruit (Artocarpus Heterophyllus) bulbs during cold storage
R.A. Ramli, A. Azmi, N.M. Shahril & A.F. Badiuzaman
Factors influencing students’ satisfaction towards food outlets in Universiti Utara Malaysia
M.A. Mukhtar, N.R.A.N. Azam, C.T. Chik & H.F. Ariffin
Sensory quality and physical characteristic of Chia seeds in butter cake
C.T. Chik, N. Baba, S. Bachok, Z.A. Hamid & A.M. Shahril
Assessment of knowledge, attitude, and risk perception towards the practice of using repeatedly heated cooking oil among roadside food hawkers
F.A.M. Sujang, Z.M. Issa & S.A.A. Aziz
Muslim consumer purchase behavior on doubtful Halal packed food
A. Arsat & N.I.F.C. Shalifullizam
Syubhah semi processed food and rural Muslim consumer purchase behaviour
R.A. Rahman, M.S.M. Zahari, M.Z. Kutut & K.M. Abdullah
Commitment and loyalty of the hearing impaired employees in the fast food restaurant
N.M. Yusoff, S.N.A. Darimi, M.S.M. Zahari, N.A. Mustapha & F.A. Ghani
Good Hygiene Practices (GHP) among school canteen food handlers
L.B. Jipiu, R.P.S.R. Abdullah, H.F. Ariffin, N.A.M. Anuar & Z. Mohi
Gauging students’ perception and attitudes towards Halal products and logos
N. Din, ‘A.A. Rani, F.H.F. Ridzuan, C.N. Zulkifli, S.A.A. Tarmizi, N. Ghazali, D. Abdullah & S.B.M. Kamal
Preferences towards quality, trust and trend in Halal restaurant
A. Arsat, S. Bachok, C.T. Chik & N. Baba
Relevant areas in hospitality and tourism
Sport tourism in urban area
O. Ridwanudin & E. Maryani
Regulation of commercial whitewater rafting national certification: Assessment of Indonesian whitewater rafting operators
R.M. Wirakusuma, O. Sukirman & A. Sudono
The inspiring narcissist leaders: A tale of Tony Fernandes and Richard Branson
A.H.G. Kusumah
Communication apprehension levels of tourism and social sciences students
R. Effendi & V. Sukmayadi
The orientation and value of spiritual tourism demand toward sustainable benefits in Bogor region
P.E. Pratiekto, R. Avenzora & T. Sunarminto
Should higher tourism education curriculum be adapted into qualification framework in ASEAN Economic Community (AEC) era?
A. Yani & Rosita
A conceptual study: Muslim tourists’ perceived value in Sharia Compliant Hotels (SCH) in Malaysia
N.A.M. Azmin, H.N. Ismail & Z. Khalifah
The trend of late marriage among young Muslim Males in Malaysia: Do wedding food cost causing the causation?
M.S.M. Zahari, M.Y. Kamaruzaman, M.Z. Suhaimi & M.Z. Kutut
Is umrah truly religious tourism?
A. Kosasih
Sports tourism event attributes, destination image and revisit intention
A.M. Shahril, S. Bachok, N. Baba, Z.A. Hamid & D.A. Razak
Islamic religiosity as the moderator in the relationship between values and travel decision making
N.M. Musa & N.A. Othman
Entrepreneurial intention among hospitality students: A case study in UiTM Terengganu, Malaysia
W.K.W.N. Bayah, A.S. Aisah, M.K.M. Hanum, M.G. Amanina, A.S. Noristisarah & W.N.W. Nazriah
Shariah Compliant Concept (SCC): An approach as best practice at Waqf Hotel
M.G. Amanina, A.S. Aisah, M.K.M. Hanum, W.K.W. Nor-Bayah, M.A.M.H. Adilin & I.C. Zuina
Vacation preferences in Sundanese culture: Time conception, orientation and utilization
K. Suryadi
Tourism and religion: Can they coexist?
A. Abdussalam
An integration of Graduate Competency Model (GCM)
R.A. Zain, S.M. Radzi, J. Lahap & D. Abdullah
Profundity in maxims of Eco-Islam among hospitality students
F. Farook, N. Din, M.A. Razali & A. Ismail
Biography
Salleh Mohd Radzi, Zurinawati Mohi, Karim Suradi, Pupung Purnawarman