The Systems Thinking Approach to Strategic Planning and Management

Stephen Haines

June 13, 2000 by CRC Press
Reference - 388 Pages
ISBN 9781574442786 - CAT# SL2783

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  • Shows how to create and sustain high performance in a rapidly changing and highly competitive global economy
  • Provides practical tools and plans to define and implement a customer-focused vision, outcome measures, and strategies
  • Covers the choices for positioning an organization in the marketplace - in the eyes of the customer vs the competition
  • Explores cascading the strategic plan down to business units for 3-year plans and then on to departments for their annual work plans
  • Explains tying leadership development, succession planning, and human resources management into the plan - creating the "people edge"
  • Includes developing performance measures to define and achieve an organization's mission
  • Summary

    Easy-to-follow and understand, The Systems Thinking Approach to Strategic Planning and Management presents the first practical application of "systems thinking", a concept first introduced by Peter Senge in the Fifth Discipline as a new, better and elegantly simple A-B-C approach to strategic management, planning, and change. It provides a unique Systems Thinking ApproachÔ that places equal emphasis on planning, strategies, and change management processes in support of customer satisfaction.