The Basics of Process Improvement

Tristan Boutros, Jennifer Cardella

May 2, 2016 by Productivity Press
Reference - 219 Pages - 41 B/W Illustrations
ISBN 9781498719889 - CAT# K25517


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  • Uses an enterprise perspective to create process understanding
  • Outlines the steps in attaining higher process maturity
  • Demonstrates linkage to business success, including success tips and tricks for the individual contributor, team, business division, supplier and customer
  • Coaches the reader on Process Improvement by providing a playbook for getting started and preparing for rapid growth, increased visibility and demand for services
  • Fills a gap in the current "Basics" line and provides an all-in solution to readers on the Process Improvement discipline


Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.

The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.


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