Tele-Stress: Relief for Call Center Stress

2nd Edition

Stephen Coscia

CRC Press
Published January 11, 1998
Reference - 124 Pages
ISBN 9781578200290 - CAT# K16188

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Summary

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;