June 1, 2020 Forthcoming
Reference - 216 Pages - 20 B/W Illustrations
ISBN 9781498726962 - CAT# K25856
For Instructors Request Inspection Copy
This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers.
Preface. About the Author. Introduction. Section 1 – Meaningful Healthcare Experiences. Chapter 1 – Meaning in Life as Meaning in Healthcare. Chapter 2 – Meaningful Healthcare Experiences for People Receiving Care. Chapter 3 – Meaningful Healthcare Experiences for People Delivering Care. Chapter 4 –Proxemics, Emotions, Power and Generations in Meaningful Healthcare Experiences. Section 2 – Designing Meaningful Healthcare Experiences. Chapter 5 – A Healthcare Experience. Chapter 6 – Healthcare Service Processes from a Sociotechnical Perspective. Chapter 7 – The Three Value Streams of American Healthcare Experiences. Chapter 8 – Organizational Process Value Stream. Chapter 9 – The Value Stream of People Receiving Care. Chapter 10 – The Value Stream of People Delivering Care. Chapter 11 – Meaningful Healthcare Experience Design Map. Section 3 – Implementing Meaningful Healthcare Experience Design in Organizations. Chapter 12 – Meaningful Experience Design as the Foundation of Healthcare Quality. Chapter 13 – Aligning Organizational Structures for Meaningful Experience Design. Chapter 14 – Introducing Meaningful Experience Design into Healthcare Organizations. Chapter 15 – Orienting People Who Deliver Care to Meaningful Experience Design. Chapter 16 – Inviting People Who Receive Care into Meaningful Experience Design. Chapter 17 – Improving the Meaningfulness of Healthcare Experiences. Chapter 18 – Meaningful Healthcare Experiences and the Ethics Committee. Section 4 – Insights into American Healthcare History. Chapter 19 – The Historical Epochs of American Healthcare. Chapter 20 – Ten Transitions from Twentieth Century to Twenty-First Century American Healthcare. Section 5 – Reflections on American Healthcare. Chapter 21 – The World’s Greatest Creation – An Allegory. Chapter 22 – Reflecting on the Beautiful Death and Implications for Healthcare. References.