ISO 9001 and Lean: Friends, Not Foes, For Providing Efficiency and Customer Value

1st Edition

Douglas Meyer

Productivity Press
March 28, 2019 Forthcoming
Reference - 100 Pages - 15 Color Illustrations
ISBN 9780367188245 - CAT# K416967

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ISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively document all aspects of their quality management to show transparency and efficiency within all processes. They are not industry specific and pertain to organizations of any size.

ISO 9001 is a specific standard within this set and it specifies requirements for a quality management system when an organization must demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and seeks to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Adding Lean production methodologies to quality management systems effectively focuses these improvement activities. In the long run, it will save companies much time and money. Continuous improvement is a key facet of the ISO 9001 standard, but it does not explain how to implement or maintain this improvement. Lean production methodologies surely provide this crucial and tactical information.

This book, written in the novel format, discusses the symbiotic relationship between ISO 9001 and Lean as both can be seamlessly integrated. It shows how Lean provides the process improvements that are required by the ISO 9001 quality management system – Lean is crucial for identifying and removing waste from your processes, which ultimately creates greater customer value. In addition, the book shows the crucial financial benefits of this integration.

This novel clearly illustrates these two systems can function effectively is one understands the complex balance of standardization and change. ISO 9001 is clearly controlled and audited while Lean is often empowering, less meticulously audited, and rarely controlled.

While presenting interesting characters and interactions, this fictional story embeds real-life manufacturing speak with a message of the importance of successful synergy between Lean practitioners, production leaders, and quality departments.


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