Designing the Best Call Center for Your Business

2nd Edition

Brendan B. Read

CRC Press
Published January 2, 2005
Reference - 300 Pages
ISBN 9781578203130 - CAT# K16194

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Summary

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

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