Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

1st Edition

Keith Dawson

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CRC Press
Published January 6, 1999
Reference - 208 Pages
ISBN 9780429082801 - CAT# KE77584

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Summary

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f