Summary

The toughest Lean Journey is one taken in an organization that is successful over a long period. Process and people are fixed in their ways and exhibit engrained behaviors. A natural resistance to change (learning) is evident and the organization tries to go back to its ‘old’ ways when pressured for changed ("where is the need for change? There is no burning platform"). This book focuses the reader through identification and recognition that in order to accelerate results and systemically improve performance they must become a ‘learning organization’. The book’s theme is about using Lean as the best ‘common vehicle’ across an organization to drive the right behaviors and focus on successful results.