Features

• Provides numerous case examples of what some creative municipalities are doing to improve service and business
• Explains the various social media technologies and what's best to utilize for a given situation or purpose
• Offers legislative and staffing advice for policy and procedure based on industry best practices

Summary

Social media and Web 2.0 technologies are a group of web-based applications that encourage users to interact with one another. This book shows agencies best practices using current and innovative examples of what some municipalities are doing to improve business, improve services, and 'connect' with their customers. It will also be of inte5rest to state DoT's, nonprofits, transportation associations and advocacy groups, and businesses providing services and consulting in the transportation sector.