As simple and straightforward as two health professionals conferring over the telephone or as complex and sophisticated as robotic surgery between facilities at different ends of the globe, telehealth is an increasingly frequent component in healthcare. A primer on the human factors issues that can influence how older adults interact with telehealth systems, Designing Telehealth for an Aging Population: A Human Factors Perspective examines the new ways patients and healthcare providers communicate to achieve the same or better outcomes than with traditional face-to-face healthcare.
The authors examine older adult capabilities and provide standards and guidelines for telehealth design, enlivened by clinical examples and tutorials on human factors methodologies. They take a systematic look at how the use of human factors principles can facilitate the successful development, deployment, and maintenance of telehealth technology to better serve the aging population.
The authors have carefully stayed away from academic writing, distilling their experience in the form of basic observations and principles drawn from their work. They include suggested readings at the end of each chapter that supply the research underpinning their recommendations. The first reference to cover older adult users in an area that will only get bigger, this book sets itself apart by providing focused coverage of the human factors issues specific to aging populations and practical advice on how to accommodate them.
Introduction and Purpose of this Volume
Definitions of Telemedicine and Telehealth
Human Factors and Ergonomics: Definitions
Person–Environment Fit: Why a Human Factors Approach is Helpful
Demographics of Health Care Utilization by an Aging Population
Population Aging and Health Care Profession Aging
Plan for the Book
Know the Health Care User
Issues of Disability
Health Care Environments and their Characteristics
Telemedicine Clinic Design
Telemedicine Fields and Human Factors Issues
Home Telehealth and Remote Monitoring
Standards and Guidelines
The American Telemedicine Association and Standards
National and International Standards and Guidelines
Tutorials on Usability Testing, Setting up Diagnostics, and Health Status Monitoring
Setting up Diagnostics
Issues in Health Status Monitoring
Tutorial on Conducting Focus Groups
What Are Focus Groups?
Conducting the Session
After the Session
The Future, Resources, and Conclusions
Keeping the Promise of Human Factors Engineering: Promoting Efficiency, Safety, and Comfort
The Future: Smart Homes, Remote Monitoring, and Treatment
Associations Devoted to Human Factors and Telehealth