Lean IT

Lean IT: Enabling and Sustaining Your Lean Transformation

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Features

  • Winner of a 2011 Shingo Research and Professional Publication Prize
  • Provides a comprehensive and definitive resource on Lean IT
  • Offers tools, methods, and metrics supported by practical examples and case studies
  • Addresses the intersection of Lean, Six Sigma, and Information Systems
  • Illustrates how to apply the principles of Lean to IT operations for improved quality and performance

Summary

Winner of a Shingo Research and Professional Publication Award

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Praise for:

...will have a permanent place in my bookshelf.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.

... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director, Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

… a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

… makes a major contribution in an often-ignored but much-needed area.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University

… a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University

Table of Contents

FOUNDATION

Why Does Lean IT Matter?
The Business View
The IT View
What Causes IT and Business Misalignment?
How Lean IT Encourages Alignment and Creates Value
Moving Forward

Foundations of Lean
A Brief History of Continuous Improvement
Lean Principles
The Central Concepts of Value and Waste
Lean Tools Overview
Let’s Get Started!

The Lean IT and Business Partnership
Why Hasn’t IT Been a Focus of Lean?
What is IT’s Burning Platform for Transformation?
What Is Information Waste?
Learning to See Information Waste
Lean and Green IT
The Tools of Lean IT
How Do We Do Lean IT?

INTEGRATION: ALIGNING LEAN IT AND THE BUSINESS

Lean IT and Business Process Improvement
The Coordinating Function of Information, IT, and the Lean Office
The Intangible Nature of Information Value and Waste
What Processes and Practices Are “Best”?
Benchmarking: No Need to Reinvent the Wheel
Using Measurement Effectively
Business Process Management (BPM)
Prioritizing Process Improvement with Strategy
The IT Organization’s Contribution

Lean IT Lessons Learned from Lean Manufacturing: Flow and Pull
Push versus Pull: What Went Wrong with MRP?
Flow, Balance, and Agility
Kanban Is an Information System for Pull
Creating a Level Schedule
IT Demand Management: The Foundation for Flow
Lean IT Lessons Learned from the Shop Floor

Lean Management Systems
Communication
Knowledge Management and Collaboration
Performance Measurement
Strategy Deployment
Measuring Value: Lean Accounting
Focus on Creating Value, Not Cost Reduction
The Importance of the Lean Management System

PERFORMANCE: IT OPERATIONAL EXCELLENCE

Lean IT Operations: ITIL and Cloud Computing
Quality Is Free
Functional Silo or Value-Adding Service Center?
ITIL: A Lean Approach to IT Services Management
Lean IT in the Cloud
Lean Tips for Successful IT Services Adoption

Lean Software Development
The Challenges of Traditional Software Development
Lean Software Development Basics
Lean Software Development Life Cycle
Implementation and Integration Lessons Learned

Applying Lean to Project Management
The Value of Effective Project Management
Lean Project Management
Applying Lean Thinking to Project Management
Plan-Do-Check-Act, DMAIC, and Project Management
Lean Project Management Enables the Lean Enterprise

LEADERSHIP ROADMAP

Leading the Lean IT Transformation
How to Launch a Lean Enterprise Transformation
Strategic Intent
Leadership Is a State of Mind
The Importance of Effective Management Systems
The Three Levels of a Lean Management System
Integrating Lean IT

A Lean IT Roadmap
People Lead Lean IT Change
How to Start the Lean IT Transformation
Lean IT Transformation Roadmap Strategy
Planning
Execution
Setting the Pace for Change

LEAN IT CASE STUDIES

Barry-Wehmiller: Lean and ERP Work Together
Con-way: Document Management Virtual 5S
Con-way: Focused Value Streams
Group Health: Lean Software Development Aligns with the Business Strategy
Ingersoll Rand Security Technologies: Lean Six Sigma Improves Order Quality
Steelcase: Product Data Management Lean Transformation
Toyota Australia: How IT Helped Implement Breakthrough Strategy Management
Virginia Mason Medical Center: Laboratory Order Process and System Improvement

APPENDICES
A Brief History of Continuous Improvement
How Lean and Six Sigma Work Together
Information Wastes
IT Service Desk A3 Example

Each chapter begins with Chapter Objectives and end with Endnotes

Author Bio(s)

Steve Bell, CFPIM brings over twenty years' experience in finance, operations management and information systems. He is the author of Lean Enterprise Systems, Using IT for Continuous Improvement. (2006)

Mike Orzen, CMA, CFPIM, PMP delivers a unique blend of IT, operations management, Lean, Six Sigma, and project management. With a BA from Stanford University in economics and an MBA from the University of Oregon, Mike has been consulting, coaching, and teaching for over 20 years.

Steve and Mike are faculty members of the Lean Enterprise Institute. Together, the authors combine their experience in information systems and process improvement to share their lessons learned.

Editorial Reviews

This book will have a permanent place in my bookshelf. In my ten-year study of high performing IT organizations, I’ve found that businesses rely on IT far more than they think. The impacts of poor flow from application development into IT operations can be devastating: ever increasing cycle times and amounts of rework, and an ever increasing amount of heroics required in IT operations to preserve the illusion of stability and reliability.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.; co-author of The Visible Ops Handbook and Visible Ops Security

There has never been a more critical time to improve how IT integrates with the global business enterprise. This book provides an unprecedented look at the role that Lean will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director; Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced lean strategies throughout their IT organizations. Ten years from now those organizations will have started pulling ahead of their competitors as the result of lean IT. Today this book will show those organizations the path they need to start out on. Will your organization be one of them?
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational; author of Agile Modeling and Enterprise Unified Process

This book goes both wide and deep in its exploration of Lean … a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

This book makes a major contribution in an often-ignored but much-needed area. It ranges over a huge area – including excellent cases – that will bring IT professionals into the Lean fold but will also enable Lean managers to reach out to IT.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University

… a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University