1st Edition
Security Manager's Guide to Disasters Managing Through Emergencies, Violence, and Other Workplace Threats
Terrorist or criminal attack, fire emergency, civil or geographic disruption, or major electrical failure—recent years have witnessed an increase in the number of natural disasters and man-made events that have threatened the livelihoods of businesses and organizations worldwide. Security Manager’s Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats examines the most significant emergencies that may confront the security manager and provides comprehensive guidance on how to prepare for a potential crisis, what to do in the event of one, and how to mitigate the effects.
Explores the Range of Disasters That Can Jeopardize Any Organization
The author discusses all types of disasters, covering a range of major occurrences that could threaten or harm any business or institutional entity. These include terrorism, industrial espionage and sabotage, workplace violence, strikes, natural disasters, fires, medical emergencies—the topics run the gamut of events that security directors, loss prevention professionals, and risk managers may confront in the course of their duties.
Guidance Spans from Before an Event Occurs to Its Aftermath
The book provides strategies for preventing or reducing the severity of an incident and initiating immediate and professional responses to reduce the loss of life, injuries, property damage, and liability. It also provides instruction on adequate interaction and cooperation with public safety agencies, local government, and other public and private utility services. By focusing on response, recovery, and restoration, this essential reference lays out a system for placing the business or institution back into operation as soon as possible.
I.
Loss Prevention
The Objective for Security and Safety
Disaster Defined
Loss Prevention: Safety and Security Defined
The Role of the Loss-Prevention Manager
The Necessary Attributes of a Loss-Prevention Manager
The Emergency Procedure Plan
Emergency Planning
The Emergency Response Team
Protective and Emergency Equipment
In Summary
II.
Specific Threats and Emergencies
Threat Assessment
Critical Business Threats That Cause Emergency Situations
Terrorism
Terrorism Defined
Public Awareness
Combating Terrorism
Assessment
Types of Terrorist Incidents
Targets of the Terrorist
Weapons of Mass Destruction of the First Class
Threat of an ABC Attack
Atomic (Nuclear and Radiological) Attack
Biological Attack
Chemical Attack
Weapons of Mass Destruction of the Second Class
Bombs, Bomb Types, and Their Effectiveness
Public Awareness
Assessment
Bombs and Bomb Threats
The Warning
Building Explosion
Threat Analysis
Suspicious Packages and Mailings
Evacuations
Claimed Responsibility for the Detonation of the Device
Other Serious Emergencies That Can Become a Disaster
Sabotage
Industrial Espionage
Computer Theft and Sabotage
Emergence of Cyber Terrorism
Cyber Criminal and Terrorist Activity
The Protection of Proprietary Information
IT Security
Intellectual Property – Intrusion and Safety Precautions: Patents, Trademarks, Copyright, and Trade Secrets
Protection from Loss
The Four Deadly Security Sins
III.
Natural, Accidental, and Intentional Occurrences
Man-Made Disasters and Catastrophes
Haphazard and Unplanned Disasters
Natural and Common Environmental Occurrences
Pandemic
Earthquakes and Volcanic Eruption
Tornadoes
Hurricanes
Excessive Rain, Snow, and Blizzards
Coastal Flooding
Global Warming
Accidental, Intentional, or Unintentional Acts
Wildfire
Fire: Natural, Accidental, and Arson
Gas Leaks
Chemical Spills
Human Events
Public Events
Accidental Occurrences and Medical Emergencies
Infectious and Health Hazards
Bloodborne Pathogens
Hazards in the Workplace
Hazardous Materials
Chemical and Toxic Spills
Prevention
Fire Science and Fire Classification
Fire Science and Classification Defined
Fire Emergency
The Effect of Fire upon People
The Fire Command Station
Fire Extinguishers and Hardware
Fire Strategy and Training
Fire Safety Procedures and Guidelines
The Fire Safety Director
Assignment and Responsibilities of Safety Personnel
IV.
The Disaster Management Process
Introduction
Business Disruption
Command Structure
Operational Objectives
Disaster Preparedness Considerations
Pre-Incident Planning and Assignment of Responsibility
Disaster Management of the Incident
Identification and Evaluation
Outline for Risk Determination and Evaluation
Training Assessment
Drills and Inspections
Response and Control of the Incident
The Response Process
The Stabilization Process
Considerations and Post Planning
Recovery and Restoration of Services
The ANSIR Program
National Security Threat List
Larceny and Liability Concerns during Emergencies
The Media: Cautions and Controls
V.
Terrorism and Violence
Control and Prevention
Violence in the Workplace
Workplace Violence Defined
OSHA Categories of Violence
Workplace Violence: A Perspective
Specific Acts of Violence
Effect of Violence on the Workplace
Causes of Violence
Characteristics of Persons Who Commit Acts of Violence in the Workplace
Abnormal Behavior
Evaluating the Threat
Increasing the Level of Safety in the Workplace
Legal Pitfalls and Responsibilities
Policies and Procedures
The Documentation of Poor Performance or Abnormal Behavior
The Responsibility of the Loss-Prevention Department
Investigation, Evaluation, and Documentation
Records and Reports
Strikes
Defined
Picket Actions: Lawful and Unlawful
Accepted Business Practices
Civil Disturbances
Building Security and Access Control
Prevention Strategies
VI.
Familiarization with Criminal and Civil Litigation
Introduction
Awareness
The Application of Criminal or Civil Law
Criminal Law
Criminal Liability
Liability of Corporations
Civil Law
The Question of Foreseeability
Civil Liability
Basis for the Lawsuit
Liability Contemplated
Criminal and Civil Liability and its Effect on Loss-Prevention Personnel
Premises Liability
The Question of Security Negligence
The Invitee
The Licensee
The Trespasser
Vicarious Liability
Defined
Defense by a Company in a Lawsuit
Product Liability
Product Liability Defined
Contractual Liability
Contract Law
The Criminal and Civil Litigation Process
Pre-Litigation
Litigation
Privacy Rights and Civil Rights Violations
Violation of Civil Rights
The Civil Rights Act of 1964
The "Color of State Law"
Sexual Harassment
The Americans with Disability Act (ADA)
The Invasion of Privacy and Defamation
The Right to Privacy
Covert Surveillance
Wiretaps and Telephone Recordings
Defamation: Libel and Slander
Lawful Search of the Person
Employee Searches
Incident Investigation
Control of the Scene
Accident Investigation and Insurance Fraud
Appendix A
Emergency Procedures – Summarized
Basics of Disaster Management
Civil Disorder Procedures
Workplace Violence – Mediation and Conflict Resolution
Evaluation of Bomb Threat Credibility
Bomb Threat Procedures and Search Techniques
The Fire Safety Plan – Summarized
Atomic, Biological, and Chemical Weapons Defined
Environmental Effects Considered
Appendix B
Training in Security and Safety
The Safety Committee
The Bloodborne Pathogen Act, Hazard Communication Act, and Hepatitis Clarified
Glossary
Bibliography
Endnotes
Epilogue
Homeland Security
The Homeland Security Advisory System
Web Sites
Biography
Anthony D. Manley retired from the Nassau County Police Department after twenty-six years as a patrol officer, plainclothes officer, detective investigator, and supervisor.
During the last twelve years of police service, Mr. Manley served as a New York State certified police instructor at the police academy, specializing in areas such as management, supervision, and operational standards. Concurrently, during that period, he was assigned to the Departmental Inspection Unit; a specialized squad of administrative officers that conducted detailed examination and analysis, along with internal management and operational audits of all commands within the department, reporting directly to the Commissioner of Police.
Since leaving the department, he has several years’ experience as a security consultant, including eleven years in contractual and proprietary management and administrative positions in the private retail sector.
Moreover, during the period 1992 to 2005, Mr. Manley was a certified New York State Security Guard Instructor, curriculum developer and senior instructor for a large private school specializing in security officer training, disaster management, loss prevention, supervisory and management development and assorted professional and management training programs and seminars.
Mr. Manley has earned an Associate Degree (AAS) in Criminal Justice, a Baccalaureate Degree (BA) in Criminal Justice Management, and a Master of Public Administration degree (MPA). Among his affiliation with various active and retired police associations, he also is a Past President of the Retired Police Association of the State of New York, Inc.
"… covers a great breadth of subject matter ... . Starting with a topic familiar to many readers-loss prevention-he moves on to address planning, terrorism, weapons of mass destruction, threats to IT, natural disasters, fires, workplace violence, and the law. … The visual presentation is professional, with quality materials, such as explanatory tables and illustrations. Almost 100 pages of the book are dedicated to the four appendices containing examples of policies and procedures, training topics, homeland security considerations, and a listing of Web sites. Also included are endnotes, a glossary, bibliography, and index. … The book provides a broad overview that could be useful to entry-level professionals … ."
—Paul D. Barnard, CPR CISM, Security Manager, U.S. Department of Defense, in Security Management, August 2010"… the author clearly has a meticulous eye for detail … the arrangement of his material is extremely logical. This is especially true of the series of appendices, which give step-by-step advice on subjects as diverse as systems for searching buildings for bombs and dealing with violence in the workplace."
—Jacky Steemson, in RoSPA Occupational Safety & Health Journal, August 2010"…provides strategies for preventing or reducing the severity of an incident and initiating immediate and professional responses to reduce the loss of life, injuries, property damage, and liability. It also provides instruction on adequate interaction and cooperation with public safety agencies, local government, and other public and private utility services. The author lays out a system for placing the business or institution back into operation as soon as possible."
—ASIS Dynamics, March / April 2010