1st Edition

Performance Management in the 21st Century Solutions for Business, Education, and Family

By Norman Jones Copyright 1999
    224 Pages
    by CRC Press

    224 Pages
    by CRC Press

    Fulfilling the need for research on leadership, management, motivation, and human development, 21st Century Performance Management: Solutions for Business, Education, and the Family reveals how businesses and other institutions have suffered due to neglect of those skills.
    Based on concepts pioneered by longtime leadership specialist Dr. Jones 21st Century Performance Management: Solutions for Business, Education, and the Family tells how anyone in a supervisory capacity can help others become more highly motivated, more productive, and more successful in all walks of life.

    Features

    The Unseen Enemy
    Confusing Cause and Effect
    The Collective Cop-Out
    Where Do We Turn for Help?
    The Great Missing Link
    American Management Has an Identity Crisis
    A Nation at Risk or Just in Transition?
    Courage to Change
    Beyond a Shadow of a Doubt
    Trust, Diplomacy, Honesty and Integrity
    The Spirit Killers
    How We Confuse External and Internal Motivation
    The Common Misuse of Power
    Confronting Can be Risky Business
    How Listening and Responding are Misunderstood
    Learn How to Respond to Feeling, Not the Event
    Encouragement is the Most Essential Ingredient in All Relationships
    The Praise-Criticism Dilemma
    Using Questions Effectively
    Other Spirit-Killers for Managers to Avoid
    Top-Down Management: How it Fails Business
    The Attitude Dilemma in Business -Power or Influence?
    Special Language and Special Actions Develops Winners
    Change the Hierarchy-Change Manager Development
    Every Right to Mismanage
    America Cannot Change its Culture, but it Can Make Changes
    From Research to Mediocrity or Excellence?
    Top-Down Management in Education
    Misinterpreted Research=Spirit-Killers in Education
    Motivation and Discipline
    No Excuses!
    The Vicious Circle
    The Vicious Circle in Government Affects Education
    Law and Order or Orderliness and Self-Discipline
    Teacher Training and School Accountability
    Top-Down Management: Effects on the Family
    The Hierarchy... Not Just in Business and Education
    Participatory or Non-Participatory Families?
    Special Language for Preventive Parenting
    Running Away... From the Hierarchy
    Do We Manage Young People Into Drugs, Alcohol and Sex?
    Gangs and Cults
    Suicide
    Child Abuse
    Divorce-Spousal Abuse

    Biography

    Norman Jones

    "Before I was twenty pages into Performance Management in the 21st Century I knew it would not be a transient title on my shelves. The author's ratiocinations are pointed, his warnings are powerful, his examples are poignant; I endorse them wholeheartedly. I keep his book on hand for reference and inspiration."
    --Earl H. Roberts, on TaleWins.com

    Promo Copy
    "In 21st Century Performance Management, Norman Jones details why we must embrace humanistic management values to preserve productivity. In part a history of the developing science of motivation, every manager, union leader, teacher and head of household will benefit from Dr. Jones's pragmatic, compelling mandate."
    -Jim Tunney, Ed.D., author of Impartial Judgment: The Dean of NFL Referees Calls Pro Football the Way He Sees It, and co-author of Chicken Soup for the Sports Fan's Soul