1st Edition
Global Tourism and Informal Labour Relations The Small Scale Syndrome at Work
By Godfrey Baladacchino
Copyright 1998
288 Pages
by
Routledge
288 Pages
by
Routledge
288 Pages
by
Routledge
Also available as eBook on:
The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.
Chapter 1 Confronting Global Tourism; Chapter 2 Policy Dilemmas and the Small-scale Lens; Chapter 3 Research Method and Design; Chapter 4 A Small-scale Labour Syndrome; Chapter 5 The Small-scale Syndrome at Work I: Informal Labour Relations; Chapter 6 The Small-scale Syndrome at Work II: Competing for Loyalty; Chapter 7 Relating to Theory; Chapter 8 Questions for Management, Labour and Community; Chapter 9 Conclusion;
Biography
Godfrey Baladacchino