1st Edition

Quality Function Deployment The Practitioner's Approach

By Bossert Copyright 1990

    Quality Function Deployment is an information system producing structured data for quality managers and practitioners. This is a practical guide to implementing such a system for readers assumed to be familiar with it. Annotation copyright Book News, Inc. Portland, Or.

    About the Series

    Preface

    Acknowledgements

    PART ONE

    What Is Quality Function Deployment?

    How to Get Started in QFD

    How to Obtain Customer Information

    Putting It All Together

    Tools to Complete the Task

    Variations on a Theme

    QFD as a System

    PART TWO

    Seven New Planning Tools for Quality and Productivity Improvement

    Bibliography

    Index

    Biography

    James L. Bossert