1st Edition

Measuring and Improving Performance Information Technology Applications in Lean Systems

By James William Martin Copyright 2009
    280 Pages 74 B/W Illustrations
    by CRC Press

    As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology.

    Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems.

    Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book:

    • Details how to apply Lean principles to IT systems on a global scale
    • Explains how to design IT systems capable of meeting evolving customer needs and expectations
    • Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP)
    • Identifies the operational issues that can help project execution and those that can hinder it

    Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

    IT PROJECT MANAGEMENT CONCEPTS

     

    Highly Structured Project Management

     

    Capability Maturity Models

     

    Highly Structured Project Management

     

    Factors for Managing Project Risk

     

    Classic Project Management Activities

     

    Key Requirements Characteristics

     

    Common Design Issues

     

    Agile Project Management with Scrum

     

    Open Exchange of Information to Stakeholders

     

    Visual Display of Project Information

     

    Provide Rapid Feedback of Project Status

     

    Use Efficient Design Methods

     

    Verify and Translate User Requirements

     

    Develop Multigenerational Designs

     

    End-User Control

     

    PROCESS IMPROVEMENT METHODS

     

    Accelerating Organizational Change

     

    Change Readiness

     

    Key Change Tools and Methods

     

    Developing Project Charters

     

    Team Authority and Clarity

     

    Key Stakeholder Analysis

     

    Analyzing Promoting and Restraining Factors

     

    Analyzing Organizational Structures

     

    Managing Project Risk and Issues

     

    Planning Project Communications

     

    Managing Lean IT Projects

     

    Translating Customer Requirements

     

    Key Design Goals

     

    Translating Customer Requirements

     

    Kano Needs

     

    Value Expectations

     

    Collecting the Customer Information

     

    Specifications

     

    Reasons for Poor Specification of Requirements

     

    Translating Critical-to-Quality (CTQ) Requirements

     

    Using the Analytical Hierarchy Process (AHP)

     

    Analytical Hierarchy Process (AHP) Ranking Scale

     

    Prioritizing Design Alternatives Using a Pugh Matrix

     

    Mapping Specifications to Systems

     

    Understanding Lean Concepts

     

    Seven Forms of Waste

     

    Lean Tenets

     

    Lean Versus Agile Project Management (APM)

     

    Reorganize Work Environment

     

    Create a High-Performance Work Team

     

    Understand Customer Value

     

    Develop Metrics and Measurement Systems

     

    Link Work Operations

     

    Level Demand of a Scrum Sprint

     

    Simplify Work

     

    Standardize Work

     

    Apply Mistake-Proofing Methods

     

    Balance the Flow of Work between Team Members

     

    Manage Bottlenecks

     

    Use Transfer Batches

     

    Reduce Setup Time

     

    Maintain System Availability

     

    Implement a Pull Scheduling System

     

    Software Development and Project Support

     

    Development of System Specifications

     

    Capturing Stakeholder Requirements

     

    Use Cases

     

    E-Commerce Example

     

    Key Concepts of Efficient Software Design

     

    Software Quality Assurance

     

    Software Documentation

     

    Configuration Management

     

    Software Testing

     

    Software Deployment and Distribution

     

    PROCESS INTEGRATION

     

    Lean IT Applications in Manufacturing and Service Systems

     

    Information Technology (IT) Applications in Lean Systems

     

    Manufacturing Systems

     

    Enterprise Resource Planning (ERP)

     

    Forecasting

     

    Capacity Requirements Planning (CRP)

     

    Master Production Schedule (MPS)

     

    Quick Response Manufacturing (QRM) Systems

     

    Manufacturing Resource Planning (MRPII)

     

    Manufacturing Automation Protocol (MAP)

     

    Distribution Requirements Planning (DRP)

     

    Warehouse Management System (WMS)

     

    Advanced Shipping Notification (ASN)

     

    Service Systems

     

    Workflow Management (WM)

     

    Enterprise Application Integration (EAI)

     

    Business Activity Monitoring (BAM)

     

    Business Intelligence (BI)

     

    Business Process Modeling and Analysis (BMA)

     

    Business Process Management (BPM)

     

    Business Process Management Suite (BPMS)

     

    Measuring and Improving Performance

     

    IT Governance

     

    Governmental and Industry Standards

     

    Measuring and Improving Performance

     

    Performance Metrics and Dashboards

     

    Measuring Lean IT Project Teams

     

    Measuring Software Creation and Deployment

     

    Measuring the Software Testing Process

     

    Measuring the Performance of Lean Systems

     

    Mapping Project and Design Metrics

     

    Measuring and Improving Performance

     

    Lean IT Applications

     

    Conclusion

     

    Glossary

     

    Appendix: List of Figures and Tables

     

    Index

     

    Each Chapter Starts With an "Overview" and Concludes With a  "Summary" and "Suggested Reading"

     

    Biography

    James William Martin