1st Edition

Advances in Service Network Analysis

Edited By Noel Scott, Eric Laws Copyright 2012

    Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organizational networks for the provision of complex services, for example at tourist destinations, has stimulated discussion of numerous issues of theoretical and practical significance. These topics include governance, collaboration and partnerships between organizations of varying scale, sophistication and expertise, concern about leadership and trust in the management of service networks, and their overall contribution to social capital development in regions, sectors and in emergent economies.

    This book was originally published as a special issue of The Service Industries Journal.

    1. Advances in Service Networks Research Noel Scott and Eric Laws

    2. A Comparative Analysis of Quantity and Price Competitions in Tourism Supply Chain Networks for Package Holidays George Q. Huang, Haiyan Song, Alina Xinyan Zhang and Wanli Chen

    3. The Centrality of Service Organisations and their Leisure Networks Lawrence J. Bendle and Ian Patterson

    4. Network Analysis and Wine Routes: The Case of the Bairrada Wine Route José Miguel Brás, Carlos Costa and Dimitrios Buhalis

    5. Important ‘Ingredients’ for Successful Tourism/Protected Area Partnerships: Partners Policy Recommendations Aggie Wegner, Diane Lee and Betty Weiler

    6. Knowledge Networks in the Tourism Sector of the Bournemouth, Poole and Christchurch Conurbation: Preliminary Analysis Michelle McLeod, David Roger Vaughan and Jonathan Edwards

    7. Measuring Tourism Chain Performance Sungsoo Pyo

    8. Applying a Lifecycle Perspective to Explain Tourism Network Development Anita Zehrer and Frieda Raich

    9. Unintended Consequences in the Evolution of Affiliate Marketing Networks: a Complexity Approach Anastasia Mariussen-Umushkina, Roberto Daniele and David Bowie

    10. The Effects of Network Embeddedness on Service Innovation Performance Jung-Tang Hsueh, Neng-Pai Lin and Hou-Chao Li

    11. Knowledge Networks of Innovative Businesses, An Explorative Study in the Region of Ingolstadt Harald Pechlaner and Monika Bachinger

    12. Knowledge Transfer in a Tourism Destination: the Effects of Network Structure Rodolfo Baggio and Chris Cooper

    Biography

    Noel Scott is Associate Professor in the School of Tourism at The University of Queensland, Australia. He was the Senior Manager of Research and Strategic Services at Tourism Queensland for several years. His research interests include tourism experiences, destination management and stakeholder organization. He has completed tourism consultancy projects in a number of countries including Fiji, China, and Chile. He has 130 academic articles published, and has authored 13 books.

    Eric Laws is Adjunct Professor of Tourism Services Management at James Cook University, Cairns, Australia. His research is focussed on tourism service quality, destination management, structural relations in the tourism industry and tourism crisis recovery. He has had over 60 research papers published and has authored or edited 18 books and Journal Special Issues on a range of tourism management topics.