118 Pages
by
Routledge
118 Pages
by
Routledge
120 Pages
by
Routledge
Also available as eBook on:
This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.
Introduction Managing quality operations; Chapter 1 The language of quality; Chapter 2 Improvement; Chapter 3 Operations management; Chapter 4 Techniques for planning and control; Chapter 5 Quality in health, safety and environment;
Biography
John Corrigan, Frederick M. Denny, Carlos M. N. Eire, Martin S. Jaffee
