2nd Edition

On-Scene Guide for Crisis Negotiators

By Frederick J. Lanceley Copyright 2003
    288 Pages 15 B/W Illustrations
    by Routledge

    288 Pages
    by Routledge

    According to author Frederick J. Lanceley—one of the world's foremost crisis negotiation authorities—negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation.

    The new edition of  On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can contain a situation until a negotiator can arrive.

    With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."

    The Problem in Perspective
    Crisis Negotiators Now Respond to a Variety of Situations
    Kidnapping
    Definitions
    Kidnapping - Unknown Location
    Kidnapping - Known Location
    Summary

    Profiling Sieges
    Details on Siege Types and Characteristics

    Crisis Intervention
    Crisis
    The Crisis State
    Crisis Characteristics
    Crisis Intervention
    The Purposes of Crisis Intervention

    Active Listening
    Active Listening Assumptions
    Active Listening Concepts
    Active Listening Skills

    Suicide Intervention
    Hostage Negotiators and Suicide Intervention
    Fluctuation in Suicide Rate
    Means of Suicide
    Suicide Clues
    Determining Suicidal Intent
    Potential High Risk Indicators
    Strange Stories and the Role of Fate
    Suicide as a Problem-Solving Option
    Taking Others "With" Them
    Communicating Suicidal Intent
    Basic Concepts for Crisis Negotiators
    The Elderly and Suicide
    Determine Motivation
    Ambivalence
    Anger
    Vindictive Good-Byes
    Self-Loathing and Painful Deaths
    Suicide-by-Cop
    Action Criteria
    Barricades
    Possible Barricade Outcomes if a Tactical Entry is Made
    Why Tactical Action is Taken
    Other Reasons Tactical Action is Taken
    Indicators of Progress in Suicide Situations
    When to Call a "Time Out" in Suicide Situations
    Exposed Face-to-Face in Suicide Situations
    Crisis Intervention Techniques
    Negotiator Qualities

    Hostage Negotiation
    Priorities
    Courses of Action
    Containment
    Perimeters
    What is Negotiable and What is Not?
    Suggested Negotiator Introduction
    Common Means of Communication
    The Role of Time
    How to Stall for Time
    Concerns that Arise with the Passage of Time
    Deadlines
    Demands
    Subject's Needs
    Communication Recommendations
    Double-check all Intelligence
    Non-Response Situations
    Hostage Injuries
    The Stockholm Syndrome
    Negotiator's Relationship to the Hostages and Victims
    Medical Problems in High Stress Situations
    Common Subject Weaknesses
    Telephone Negotiation Techniques
    Tape Recording the Negotiation
    Exposed Face-to-Face Considerations
    Manipulation of Anxiety
    Potential Problem Words and Phrases
    Indicators of Negotiator Progress
    Potential Problem Areas with the Media
    Use of Third Party Intermediaries
    The "Boss" as Negotiator
    Crisis Negotiation Team
    Supplies/Equipment for Ready Kit
    The Tactical Role of the Negotiator
    Situation Boards
    Negotiating the Non-Negotiable Situation
    The Surrender
    Before Deviating from Guidelines
    The Effects of Negotiating on Negotiators

    Abnormal Psychology for Crisis Negotiators
    Introduction
    Antisocial Personality Disorder
    Borderline Personality Disorder
    Schizophrenia
    Major Depressive Episode

    First Responder Dialogue and Actions
    Rationale behind First Responder Dialogue and Actions
    First and Foremost
    First Actions
    Witnesses and Other Innocent Persons
    Initial Contact With the Subject
    The Officer's First Few Statements
    During the Initial Contact
    Listening
    Continually Reassure Him
    Issues to Avoid
    Trust
    Logs
    Dealing With Demands
    Dealing With Deadlines
    Minimizing the Damage
    Discussing Issues
    If there are Victims or Hostages
    It Looks Like a Suicide
    Finally

    Drugs, Alcohol and the Negotiation Process
    Purpose or Reason for Taking Drugs
    The Pattern of Drug Abuse
    Common Drug Abuse Patterns
    The Pattern of Use Includes
    The Classification of Drugs
    The Criteria for Drug Groups
    Drug Groups
    Drug Schedules
    Sources of Information Regarding a Subject's Drug/Alcohol Use
    Information of Importance to the Negotiator
    The Negotiator Should Also Determine
    General Negotiation Guidelines
    Usage Categories
    Narcotics
    Depressants
    Hallucinogens
    Cannabis
    Alcohol

    Glossary

    Appendices
    Suicide Intervention Flow Chart
    Interview Guide for Investigators
    Overview Active Listening Techniques
    The Continuing Need for Training
    The Dangers of Manipulating Anxiety Levels
    The Negotiation Effort
    The Troubled State of Crisis Management
    A Negotiator's View of the Incident at Ruby Ridge

    Biography

    Frederick J. Lanceley

    Praise for Frederick Lanceley:

    "The negotiation went as if Fred had scripted it!"
    -Walter Yeomans, Police Department, Edgewater, Florida

    "I did exactly what Fred told me to do and it turned out exactly like he said it would."
    -Jim Duffy, FBI

    "I still carry your On Scene Guide to calls."
    -G.R. Day, Dauphin County Crisis Response Team

    "In fact, last month we had a call-out where a man had a gun and a 5 gal can of gas threatening to kill himself. I sent your book out to the scene with special instructions for the negotiators to review the suicide flow chart you provided... we got him out without incident. Thanks again."
    -Captain Don Furu, Pocatello Police Department, Pocatello, Idaho