Information Technology

Software Engineering & Systems Development

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How to Win at CRM: Strategy, Implementation, Management


Seth Kinnett
July 13, 2017

This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to provide this clarity, it surveyed the exist...

Enterprise Cloud Computing for Non-Engineers

Stephan Jones, Frank M. Groom
March 21, 2018

This book provides a technical description of cloud computing technologies, covering cloud infrastructure and platform services. It then addresses the basics of operating a Cloud computing data center, the services offered from Cloud providers, the carrier role in connecting users to data centers,...

A Practical Guide to Database Design, Second Edition

Rex Hogan
March 16, 2018

Fully updated and expanded from the previous edition, A Practical Guide to Database Design, Second Edition, is intended for those involved in the design or development of a database system or application. It begins by focusing on how to create a logical data model where data is stored "where it...

Software Design: A Comprehensive Guide to Software Development Projects

Murali Chemuturi
March 12, 2018

This book is perhaps the first attempt to give full treatment to the topic of Software Design. It will facilitate the academia as well as the industry. This book covers all the topics of software design including the ancillary ones....

Communication Protocol Engineering, Second Edition

Miroslav Popovic
February 14, 2018

The book aims to enable the reader to master the engineering of communication protocols, which are amply present nowadays in mobile phones, tablets, laptops, smart appliances, and service providers' datacenters and clouds. Readers will acquire the theoretical knowledge and practical skills to...

Software Engineering with UML

Bhuvan Unhelkar
December 21, 2017

This book presents the analysis, design, documentation, and quality of software solutions based on the OMG UML v2.5. Notably it covers 14 different modelling constructs including use case diagrams, activity diagrams, business-level class diagrams, corresponding interaction diagrams and state...

Empirical Research for Software Security: Foundations and Experience

Lotfi ben Othmane, Martin Gilje Jaatun, Edgar Weippl
December 04, 2017

Developing secure software requires the integration of numerous methods and tools into the development process, and software design is based on shared expert knowledge, claims, and opinions. Empirical methods, including data analytics, allow extracting knowledge and insights from the data that...

The CIO’s Guide to Risk

Jessica Keyes
November 16, 2017

In an age of globalization, widely distributed systems, and rapidly advancing technological change, IT professionals and their managers must understand that risk is ever present. The key to project success is to identify risk and subsequently deal with it. The CIO’s Guide to Risk addresses the many...

SMACing the Bank: How to Use Social Media, Mobility, Analytics and Cloud Technologies to Transform the Business Processes of Banks and the Banking Experience

Balaji Raghunathan, Rajashekara Maiya
November 13, 2017

The formula for the Future of Work is called SMAC - social, mobile, analytics and cloud on one integrated stack where each function enables another to maximize its effect. This is the new enterprise IT model delivering an organization that is more connective, collaborative, real time and productive...

Practical Guide for Oracle SQL, T-SQL and MySQL

Preston Zhang
November 09, 2017

SQL is a widely used to access most databases, therefore database developers and system administrators should be familiar with it. This hands-on SQL book will help beginner and intermediate users to write queries that apply complex conditions on a table. The book's unique side by side approach...

Requirements Engineering for Software and Systems, Third Edition

Phillip A. Laplante
October 31, 2017

Solid requirements engineering has increasingly been recognized as the key to improved, on-time, and on-budget delivery of software and systems projects. This textbook provides a comprehensive treatment of the theoretical and practical aspects of discovering, analyzing, modeling, validating,...

Oracle Embedded Programming and Application Development

Lakshman Bulusu
October 23, 2017

Focusing on tried and true best practice techniques in cross-technology based Oracle embedded programming, this book provides authoritative guidance for improving your code compilation and execution. Geared towards IT professionals developing Oracle-based Web-enabled applications in PL/SQL, Java, C...

Quantifying Software: Global and Industry Perspectives

Capers Jones
October 20, 2017

Software is one of the most important products in human history and is widely used by all industries and all countries. It is also one of the most expensive and labor-intensive products in human history. Software also has very poor quality that has caused many major disasters and wasted many...