Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
Phoenix Rising – Leadership + Innovation in the New Economy: Lessons in Long-Term Thinking from Global Family Enterprises
Family Practice in the Eastern Mediterranean Region: Primary Health Care for Universal Health Coverage
Eli Schragenheim, Henry Fitzhugh Camp, Rocco Surace
June 26, 2019
"Schragenheim, Camp and Surace, three leaders of TOC community, are tackling one of value destroyers of corporations—the misuse and abuse of traditional cost accounting. This book develops a practical methodology for better decision making by looking at the impact of certain types of decisions on a...
June 24, 2019
"This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "…a comprehensive review of the Customer Success role and responsibilities…" Anne Marie Ponder, Senior Manager, IT...
June 17, 2019
This third edition presents and dissects a wide variety of HIT failures so that the reader can understand in each case what went wrong and why and how to avoid such problems, without focusing on the involvement of specific people, organizations, or vendors. The lessons may be applied to future and...
June 14, 2019
This book presents a wide variety of HIT failures so that students can dissect and understand in each case what went wrong and why and how to avoid such problems, without focusing on the involvement of specific people, organizations, or vendors. The lessons may be applied to future and existing...
J. Stewart Black
June 14, 2019
Executives say that people are their most important asset, but most don’t walk the talk. They don’t have systematic strategies for how to get the people they want to want them. They don’t have measures and metrics for how they are doing to be the employer of choice. They don’t hold leaders...
May 21, 2019
According to the National Patient Safety Foundation, about 440,000 deaths from hospital mistakes are expected in 2018. These mistakes are preventable, but the number of deaths has been increasing for the last two decades instead of decreasing. This book describes how to prevent deaths at very low...
Florence C. Tsai
May 06, 2019
How can tech-forward companies, institutions and non-profits stay relevant long term in today’s fast changing global economy? Written for leaders seeking proven strategies, this book by a veteran business advisor and leadership coach explains what large organizations can learn from family...
Michael Wiklund, Jonathan Kendler, Jon Tilliss, Cory Costantino, Kimmy Ansems, Valerie Ng, Ruben Post, Brenda van Geel, Rachel Aronchick, Alix Dorfman
April 29, 2019
How do you prevent a critical care nurse from accidentally delivering a morphine overdose to an ill patient? Or ensure that people don't insert their arm into a hydraulic mulcher? And what about enabling trapped airline passengers to escape safely in an emergency? Product designers and engineers...
Fintan Sheerin, Elizabeth A. Curtis
April 29, 2019
People with intellectual disability often experience challenges in their lives. These may be due to difficulties in social adaptation, but may also be related to a reality of disempowerment whereby they have little role in the decisions central to their lives or in the provision of health,...
Christopher M. Hayre, Dave J. Muller
April 15, 2019
Summary Description This book is primarily a celebration of the qualitative work undertaken internationally by a number of experienced researchers. It also focuses on developing the use of qualitative research for health and rehabilitative practitioners by recognizing its value methodologically...
Hassan Salah, Michael Kidd
April 08, 2019
This joint publication from the World Health Organization (WHO) and the World Organization of Family Doctors (WONCA) provides a concise analysis of the state of family practice in the 22 countries spread over North Africa, the Middle East and Western Asia, i.e. the Eastern Mediterranean Region (EMR...
Dr. Anne Drabczyk
March 15, 2019
Healthcare Workforce Transitioning shares with educators and healthcare professionals alike the awareness, integration, and partnership that results from a successful process of framing a Healthcare Management Program around core competencies. To transition toward a successful healthcare career...
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