Download your free chapter!

Practical Customer Success Management by Rick Adams

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.

Please complete the form below


Taylor & Francis Group would also like to use your e-mail address to send you offers and information about related products and services that we think will be of interest to you. You may opt out of receiving these messages at any time by clicking unsubscribe. You can find more information in our Privacy Policy.