1st Edition

Managing Web Projects

By Edward B. Farkas Copyright 2010
    404 Pages 48 B/W Illustrations
    by CRC Press

    402 Pages 48 B/W Illustrations
    by CRC Press

    Getting Web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal—Managing Web Projects—is a complete guide for project managers in the Internetworking industry. Whether you are a Web developer or an Internet Service Provider, whether your project is a quick fix, a complete overhaul, or a new start-up, this resource provides you with an organized path. It will walk you through a typical project life cycle, while providing you with all the tools and definitions needed to take charge and instill confidence in your staff and your customers.

    Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions that can be used to develop a formal quality management system specific to a project management organization. They can also be leveraged in a TQM (Total Quality Management) or a Six Sigma environment. The book includes:

    • Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery
    • An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table
    • A tools suite with a proven record of success for project initiation, planning, execution, control, and close out

    This complete resource provides the resources needed—including dozens of time-tested templates, schedules, checklists, and flow charts—to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK®).

    Preface
    How to Use This Book
    Introduction
    About the Author

    The Project Life Cycle
    Project Integration
    Presales
    Project Planning
    Provisioning
    Acceptance Testing
    Site Launch Support
    Quality Assurance
    Ongoing Support

    From Scope to Schedule
    The Project or Program Management Office
    Triangle of Truth
    The Triangle of Truth: The Big Three Known as the Triple Constraints
    Project Scope Management
    Charter
    Statement of Work (SOW)
    Clear Definitions
    Managing Scope Changes
    Work Breakdown Structures and Project Planning Sessions
    Preparing for the WBS-Based Planning Session
    Managing the Actual WBS-Based Planning Session

    Developing the Plan
    Risk Management
    Project Time Management
    Road Map to Developing a Project Schedule
    Scheduling Elements Checklist
    Customer Program Management Offices (PMOs) and Program Schedules
    Human Resource Management
    Communications Management
    Quality Management

    Implementing a Quality Management System
    How to Implement a Quality Management System
    Defining the Project Life Cycle: Step 1
    Translate the Project Life Cycle into a Formal Methodology: Step 2
    Develop Standards to Provide a Consistent Methodology: Step 3
    Develop Tools to Support Standards: Step 4
    Provide Standards and Tools Training: Step 5
    Promulgation, Documentation, and Version Control of Standards and Tools: Step 6
    Internal Audit Program to Measure Effectiveness: Step 7
    Preventative and Corrective Actions to Improve System Effectiveness: Step 8
    Staff and Management Review: Step 9
    Quality Manual—QMS: Step 10
    The Certification Process
    A Systems View of the QMS Inputs and Outputs

    Work Instructions
    Key Quality Management System Elements
    Work Instruction #1: Project Documentation
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records (List of Documents that Your Company Will Retain)
    Training
    Attachments
    Work Instruction #2: Risk Management
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records (Examples Listed Below. List Those Specific to Your Company
    Training
    Attachments
    Work Instruction #3: Project Schedules
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #4: Quality Assurance
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records (Recommended Record Items Below)
    Training
    Internal Auditor Qualification/Certification Requirements
    Attachments
    Work Instruction #5: Escalation
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #6: Project Tracking
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #7: Communications
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #8: Launch Support
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #9: Acceptance Testing
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #10: Transferring Projects
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #11: Customer Satisfaction Surveys
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #12: Document Control Process
    Objective
    Scope
    Reference Documents
    Definitions
    Procedures
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #13: ISO Document Review Process
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #14: Post-Project Reviews
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #15: Scope Change Management
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #16: Presales Process
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #17: Corrective and Preventative Actions
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #18: Tools Development and Review Procedure
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #19: Training Procedure
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #20: Program Resource Management
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #21: Master Records Procedure
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #22: Management Review Meeting Procedure
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments
    Work Instruction #23: Project and Program Progress Reporting (Customer)
    Objective
    Scope
    Reference Documents
    Definitions
    Procedure or Process
    Special Instructions
    Reporting
    Records
    Training
    Attachments

    Tools and Templates
    Project Change Control Plan
    Project Change Management Process Steps
    Project Change Request Form
    Project Manager’s Project Scope Review Checklist
    Scope Change Log
    Risk Management Plan
    Risk Register
    Risk Summary Log
    Risk Management Checklist
    Meetings Checklist
    Kick-Off Meeting Template
    Launch Support Meeting Template
    Progress Report Template
    Action Items Matrix
    After Action Reviews
    Deliverables Acceptance Process
    Daily Event Log
    Sample Project Schedule
    Telephone Log Template
    Resource Authorization Form
    Project Manager’s External Resource Authorization Form—Directions for Use
    Version and Document Control Template
    Business Case Template
    Internetworking Requirements Questionnaire
    Project Management Service Description Template
    Statement of Work (SOW) Evaluation Tool
    Statement of Work Template
    YOUR COMPANY Deliverables
    Milestone Schedule Dates
    Procurement Matrix Table
    Customer Program Office Schedule Template
    Scope Analysis Form
    Lessons Learned Questionnaire
    Lessons Learned Report
    Post-Project Review Form
    Project Review Protocol Review Guide
    Configuration Management Process Checklist
    Project Closeout Form
    Sample Project Completion Letter
    Requirements Phase Completion Checklist
    Action Item Matrix
    Project Transition Guide
    Audit Plan Matrix
    Audit Template
    Notice of Preventative and Corrective Action
    PMO Quality Management System Self-Assessment Tool
    Project Management Quotation Template
    Launch Support (Go-Live) Discussion Checklist
    Portfolio Management/Scheduling Requirements Gathering Tool
    PMO Scheduling Elements Checklist
    Project Management and Account Support Mentoring Model
    Project Manager Interview Guide
    Quality Certification Tool Suite
    Part I Guide
    Part II Quality Certification Checklist
    Sample VoIP Connectivity Checklist
    Project Status Log
    Appendix: Project Management and Internetworking
    Glossaries and Formulas
    Technical Support Tools
    Project Management Acronyms
    Earned Value Acronyms and Formulas
    Project Management Glossary
    Technical ISP (Internet Service Provider) and Internetworking Terms
    Voice-over-IP (VoIP)/Telephony Terms
    Index

    Biography

    Edward B. Farkas, PMP is an international speaker and consultant who has managed over $6 billion of aviation, construction, engineering, e-commerce, IT, homeland security, and telecommunications projects worldwide. He is also a patent holding engineer and, schedule permitting, a teacher at the City University of New York.