1st Edition

Cross-cultural Communication Perspectives in Theory and Practice

By Thomas Warren Copyright 2006
    140 Pages
    by Routledge

    138 Pages
    by Routledge

    "Cross-Cultural Communication" is a collection of essays that examines how practitioners can improve the acceptance of their documentation when communicating to cultures other than their own. The essays begin by examining the cross-cultural issues relating to quality in documentation. From there, the essays look at examples of common documents, analysing them from several perspectives. Specifically, the author uses communication theories (such as Bernstein's Elaborated and Restricted Code theory and Marwell and Schmidt's Compliance-Gaining theory) to show how documents used by readers who are not native speakers of English can be written and organized to increase their effectiveness. The principal assumption about how practitioners create their documents is that, while large organizations can afford to write, translate, and then localize, small- to medium-size organizations produce many documents that are used directly by people in other cultures-often without translating and localizing. The advantage the writer gains from these essays is in understanding the strategies and knowing the kinds of strategies to apply in specific situations. In addition, the essays can serve as a valuable resource for students and teachers alike as they determine ways to understand how cross-cultural communication is different and why it makes a difference. Not only do students need to be aware of the various strategies they may apply when creating documents for cross-cultural settings, they also need to see how research can apply theories from different areas-in the case of these essays, communication and rhetorical theories. Another value of the essays is to show the students the role standards play in cross-cultural communication; standards are written by committees that follow style rules developed by the International Standardization Organization in Geneva. Thus, both students and practitioners can find valuable cross-cultural communication advice in these essays.

    Acknowledgments

    Chapter 1 Introduction

    Chapter 2 Issues in Internationalization of Technical Documentation: Quality Control

    Chapter 3 National Cultures in International Communication

    Chapter 4 Communicating Style Rules to Editors of International Standards

    Chapter 5 Cultural Influences on Technical Manuals

    Chapter 6 Increasing User Acceptance of Technical Information in Cross-Cultural Communication

    Chapter 7 Conclusion

    Appendix

    Bibliography

    Index

    Biography

    Thomas Warren