Project Management covers the full range of issues of vital concern to IT managers working in today's hurry-up, budget-conscious business environment. The handbook provides valuable advice and guidance on how to get projects finished on-time, within budget, and to the complete satisfaction of users, whether a high-tech, low-tech, financial, manufacturing, or service organization. Project Management Handbook brings together contributions from an all-star team of more than 40 of experts working at leading enterprise organizations and consulting firms across America, and around the world. With the help of dozens of fascinating and instructive case studies and vignettes, reporting experiences in a wide range of business sectors, those experts share their insights and experience and extrapolate practicable guidelines and actions steps that project managers can put to work on their current projects.
Section I Project Management Essentials
1 Seven Steps for Highly Effective Project Management
Nancy Blumenstalk Mingus
2 Effective Systems Development: The Experts Advise
Tom L. Roberts, Jr., Michael L. Gibson, and William N. Ledbetter
3 Project Management: A Structured Framework
Howard W. Miller
4 Collecting Project Information
Ralph L. Kliem
5 Risk Management: The Safety Net for Project Schedules and Budgets
Polly Perryman
6 Guidelines for Making and Using Project Estimates
Larry D. Runge
7 A Model for Estimating Small-Scale Software Development
Abbas Heiat
8 Strategic Planning for Acquiring and Managing Computer Resources
Robert DeMichiell
9 Large-Scale IS Project Management
Erwin Martinez
Section II Managing Business Relationships
1 Corporate Lessons for the IS Manager
Robert E. Umbaugh
2 Partnership: The Key to Successful Systems Development in a TQM Company
Christine B. Tayntor
3 Linking Project Outcomes to Customer Needs
Richard H. Deane, Tomas B. Clark, and A.P. (Dennis) Young
4 Managing End-User Development in a Client/Server Environment
John Windsor, Leon A. Kappelman, and Carl Stephen Guynes
5 Managing User-Driven Systems Development
Kwasi Amoaka-Gyampah and Kathy B. White
6 Tips for Effectively Managing User Expectations During System Development
Dana T. Edberg and Fritz H. Grupe
7 Project Team Work: How To Make It Happen
James R.. Coleman
8 Team Building for IS Success
Raghu Nath and Albert L. Lederer
9 Survival Skills for the Information Systems Professional
Clinton O. Longenecker, Jack L. Simonetti, and Mark Mulias
10 Assessing Customer Perceptions
Naomi Karten
Section III Effectively Managing Outsourced Projects
1 Outsourced Systems Development
Raoul J. Freeman
2 Applications Maintenance Outsourcing
Joseph Judenberg
3 Outsourcing Network Management and Information Systems
Nathan J. Muller
4 Certification of Externally Developed Software
Craig A. Schiller
5 Audit and Control of Information Systems Outsourcing
S. Yvonne Scott
6 Improving IT Performance as an Outsourcing Alternative
Richard D. Hays
7 Contracting with Consultants for Computer Services
David M. Massey
Section IV Managing Special Projects
1 SAP Implementation and Control
Frederick Gallegos and Loida Tison-Dualan
2 Keeping Client/Server Projects on Track with Project Management
Ralph L. Kliem
3 Project Management Solutions for the Year 2000 Crisis
Ralph L. Kliem
4 Disaster Recovery Planning Tools and Management Options
Jon William Toigo
5 Reengineering Methodologies and Tools
Mark M. Klein
6 Controlling Major Systems Integration Projects
Steve Mar
7 An Object-Oriented Strategy for Reintegrating IS into Mainstream Management
Richard W. Koontz
8 Economic Evaluation of Data Warehouse Projects
Duncan M. Witte
Section V Measuring and Improving Project Management Success
1 Evaluating Project Performance
Ralph L. Kliem and Irwin S. Ludin
2 Completing Project Successfully
James A. Ward
3 Creating and Implementing a Balanced Measurement Program
Dana T. Edberg
4 Negotiating Conditions for Project Success
Stanley H. Stahl
5 Continuous Process Improvement in Systems Development
Robert F. Kniestadt and Pamela A. Hager
6 Assessing and Improving the Software Developing Process
Roger S. Pressman
7 Improving Productivity Strategically and Tactically
Stanley H. Stahl
Biography
Paul Tinnirello is currently a Business Engineering & Business Architect Consultant focusing on Entrepreneurial Leadership and Project Management Excellence. He is retired as the Executive Director of the A.M. Best Company Inc, Oldwick NJ, where he worked for over 35 years. A.M. Best Company is the oldest Insurance Rating & Information Provider for the Insurance Industry.
"The diverse selection of processes selected by the editor indicates the plethora of possible practices that could be used by the project manager…In the IT project management work, project managers need a text like this to provide a guide to a successful project: on time, on budget, and per specifications…the selections gathered by Tinnirello are exceptional and, ….provide the reader with many options to follow depending upon the specific project at hand…Project managers who have access to the book should see an improvement in the dismal success rate of IT projects…They probably will find themselves reaching for this book many times as they encounter new and unusual IT projects. All information technology project managers should obtain this exceptional collection of IT project management solutions and become intimately familiar with its valuable contents."
--Ken Rose, in Project Management Journal, June 2001
"The main benefit of this book is the diverse project management subjects that are covered, as well as the diverse subject-matter experts."
-Software Quality Professional, Vol. 3, Issue 4, September, 2001
"The breadth of issues covered in this book from risk management to outsourcing to teamwork- is impressive, thus avoiding a "one-size-fits-all" approach to management."
-Software Quality Professional, Vol. 3, Issue 4, September, 2001
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