1st Edition

What Every Manager Should Know about Quality

By Thomas Pyzdek Copyright 1991

    "Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. "

    Preface, 1. Basic Concepts of Quality Control, 2. Vendor Quality Assurance, 3. Human Resources and Quality, 4. Quality Organization and Management, 5. Quality Information Systems, 6. Probability and Statistics for Quality Control, 7. Statistical Process Control, 8. New Quality Technologies, 9. The Modern Approach to Quality Management, 10. The Malcolm Baldrige National Quality Award, 11. Total Quality Management, Appendix, References, Index

    Biography

    Thomas Pyzdek