Business & Management

Productivity Improvement

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Organizational Risk Management and Sustainability: A Practical Step-by-Step Guide

Robert B. Pojasek
February 22, 2017

This book offers a practical and reliable approach to how an organization can move beyond all of the separate initiatives and hype associated with sustainability. It shows how to build in what is already in place, in order to create a sense of stewardship that protects the environment, creates a...

Computer-Aided Inspection Planning: Theory and Practice

Abdulrahman Al-Ahmari, Emad Abouel Nasr, Osama Abdulhameed
November 21, 2016

The inspection process is one of the most important steps in manufacturing industries because it safeguards high quality products and customer satisfaction. Manual inspection may not provide the desired accuracy. This book introduces and implements a new methodology and develops the supporting...

Excellence in Managing Worldwide Customer Relationships

Thomas A. Cook
November 08, 2016

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the...

Fundamentals of Work Measurement: What Every Engineer Should Know

Anil Mital, Anoop Desai, Aashi Mital
October 10, 2016

This book will provide a quick reference on Work Measurement. While the nature of the work may differ, measuring work is fundamental to any industrial or service activity. It’s needed to determine such things as the amount a person should be paid, how much time should it take to perform an activity...

Growing and Managing Foreign Purchasing

Thomas A. Cook
August 23, 2016

This book compares the basic skillset of domestic purchasing to that of global purchasing. It provides a very detailed blueprint and best practices guide for avoiding costly mistakes and improving purchasing effectiveness. It also details supply chain globalization impacts on freight, logistics,...

Process Control Techniques for High-Volume Production

M. Kemal Atesmen
August 23, 2016

This book details most common statistical process control tools with many examples for high-volume production. It aims to make elements of high-volume production process control simple and easy to understand. It lets you thoroughly understand process controls instead of blindly trusting software...

Quality, Involvement, Flow: The Systemic Organization

Domenico Lepore, Angela Montgomery, Giovanni Siepe
August 18, 2016

Current organizations underperform due to silo thinking. Artificial barriers frustrate efforts and perpetuate an organizational model no longer adequate for the complexity of the current business world. Leaders and managers must acquire a whole-system perspective for their organizations to be...

Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time

Suresh Patel
August 01, 2016

An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps...

RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments, Second Edition

Mark J. Anderson, Patrick J. Whitcomb
July 25, 2016

Anderson and Whitcomb pick up where they left off in DOE Simplified with RSM Simplified -- a practical tool for design of experiments that anyone with a minimum of technical training can understand and appreciate. Their approach is simple and fun for those who desire knowledge on response surface...

Organizational Behavior and Virtual Work: Concepts and Analytical Approaches

Arvind K. Birdie, Madhu Jain
June 08, 2016

With the globalization of work and technological advancements in recent years, and with emphasis on service quality today, organizations have changed. Virtual work has emerged as the new employment relationship and has been embraced by employees and employers in many industries. This book explores...

The Tactical Guide to Six Sigma Implementation

Suresh Patel
May 24, 2016

Books in the Quality and Business Excellence series can help readers enhance customer value and satisfaction by integrating the customer’s voice into design, manufacturing, supply chain, and field processes. Although there are many Six Sigma books on the market, few clarify the essential aspects of...

Solving Complex Industrial Problems without Statistics

Ralph R. Pawlak
May 24, 2016

Presenting: Problem Solving Sans Statistics Enhance your problem-solving skills, and improve your company’s profitability using the methods outlined in Solving Complex Industrial Problems without Statistics. Introducing a process that involves working through problems and solutions without relying...

Conferences

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