Business & Management

Productivity Improvement

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Quality Management: Theory and Application

Peter D. Mauch
May 24, 2017

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become...

Early Equipment Management (EEM): Continuous Improvement for Projects

Dennis McCarthy
May 24, 2017

When capital projects fail to deliver, it is usually not due to technical reasons but a combination of behavioral pitfalls, unclear accountabilities and gaps in design, specification, and/or project-management processes. Early Equipment Management (EEM): Continuous Improvement for Projects...

Profit Improvement through Supplier Enhancement

Ralph R. Pawlak
April 17, 2017

This book deals with the improvement of suppliers in order to increase a company's top and bottom-line. The enhancement of suppliers can be accomplished in a series of steps when conditions warrant intervention. They can also be generated through direct quality mentoring when the supplier does not...

Reliability Centered Maintenance – Reengineered: Practical Optimization of the RCM Process with RCM-R®

Jesus R. Sifonte, James V. Reyes-Picknell
April 07, 2017

Reliability Centered Maintenance – Reengineered: Practical Optimization of the RCM Process with RCM-R® provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was...

Results-Based Systematic Operational Improvement

Hakan Butuner
March 22, 2017

This book introduces Systematic Improvement Planning (SIP), a structured approach to improvement. It draws upon proven industrial engineering and quality improvement tools, along with some of its own, and enables people to make positive changes. SIP is designed to help meet goals, solve problems,...

Organizational Risk Management and Sustainability: A Practical Step-by-Step Guide

Robert B. Pojasek
February 21, 2017

This book offers a practical and reliable approach to how an organization can move beyond all of the separate initiatives and hype associated with sustainability. It shows how to build in what is already in place, in order to create a sense of stewardship that protects the environment, creates a...

Computer-Aided Inspection Planning: Theory and Practice

Abdulrahman Al-Ahmari, Emad Abouel Nasr, Osama Abdulhameed
November 21, 2016

The inspection process is one of the most important steps in manufacturing industries because it safeguards high quality products and customer satisfaction. Manual inspection may not provide the desired accuracy. This book introduces and implements a new methodology and develops the supporting...

Excellence in Managing Worldwide Customer Relationships

Thomas A. Cook
November 08, 2016

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the...

Fundamentals of Work Measurement: What Every Engineer Should Know

Anil Mital, Anoop Desai, Aashi Mital
October 10, 2016

This book will provide a quick reference on Work Measurement. While the nature of the work may differ, measuring work is fundamental to any industrial or service activity. It’s needed to determine such things as the amount a person should be paid, how much time should it take to perform an activity...

Growing and Managing Foreign Purchasing

Thomas A. Cook
August 23, 2016

This book compares the basic skillset of domestic purchasing to that of global purchasing. It provides a very detailed blueprint and best practices guide for avoiding costly mistakes and improving purchasing effectiveness. It also details supply chain globalization impacts on freight, logistics,...

Process Control Techniques for High-Volume Production

M. Kemal Atesmen
August 23, 2016

This book details most common statistical process control tools with many examples for high-volume production. It aims to make elements of high-volume production process control simple and easy to understand. It lets you thoroughly understand process controls instead of blindly trusting software...

Quality, Involvement, Flow: The Systemic Organization

Domenico Lepore, Angela Montgomery, Giovanni Siepe
August 18, 2016

Current organizations underperform due to silo thinking. Artificial barriers frustrate efforts and perpetuate an organizational model no longer adequate for the complexity of the current business world. Leaders and managers must acquire a whole-system perspective for their organizations to be...

Conferences

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