Business & Management

Office - Administrative Processes

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Toyota’s Global Marketing Strategy: Innovation through Breakthrough Thinking and Kaizen

Shozo Hibino, Koichiro Noguchi, Gerhard Plenert
August 18, 2017

There are many books on the market that discuss the Toyota Production System but few that insightfully analyze its marketing strategy. Authored by former Toyota marketing executives, this is the first book of its kind to detail how Toyota’s thinking habits go beyond the shop floor and influence and...

The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and Evolved Mindsets

Kelly Graves
May 10, 2017

New, and experienced managers alike, typically repeat behaviors they observed or were subjected to when they were employees, which perpetuates unhealthy and unproductive management methods. The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and...

Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner

Debashis Sarkar
December 01, 2016

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide...

Lean Execution: The Basic Implementation Guide for Maximizing Process Performance

Clifford Fiore
April 12, 2016

Many books explain how to construct a value stream map, but few explain the process conditions and characteristics required to ensure a value stream map can be completed successfully. Lean Execution: The Basic Implementation Guide for Maximizing Process Performance fills this need.Although the book...

The Field Guide to Achieving HR Excellence through Six Sigma

Daniel Bloom
April 07, 2016

In an environment where many organizations think of human capital assets as little more than expense items that impact the bottom line, this book will help human resource (HR) professionals initiate a shift toward a new culture in which management views employees as true partners in achieving...

Lean for Sales: Bringing the Science of Lean to the Art of Selling

Sean Gillespie, Michael V. Testani, Sr., Sreekanth Ramakrishnan
February 25, 2016

This groundbreaking book describes the Lean journey as it extends to a business area that is mission critical, yet has been virtually untouched by the Lean transformation. Lean for Sales: Bringing the Science of Lean to the Art of Selling provides sales professionals, and their management teams,...

Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

Kevin J. Duggan, Tim Healey
February 24, 2016

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents...

Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence

Kevin J. Duggan
January 22, 2016

While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills...

The Monetary Value of Time: Why Traditional Accounting Systems Make Customers Wait

Joyce I. Warnacut
January 12, 2016

Although there are numerous books on alternative accounting methods, such as Lean accounting, none focus on the impact of time and how accounting practices can be modified to acknowledge the power of time. This book addresses this need.The Monetary Value of Time: Why Traditional Accounting Systems...

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition

Beau Keyte, Drew A. Locher
December 10, 2015

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for...

The Lean IT Field Guide: A Roadmap for Your Transformation

Michael A. Orzen, Thomas A. Paider
October 26, 2015

How many IT books have you read that are long on theory and short on practical application? They are interesting, but not very impactful. They provide a framework from which to think and understand, but lack a process from which to act. Addressing this urgent need for the IT community, The Lean IT...

Lean Production Simplified, Third Edition: A Plain-Language Guide to the World's Most Powerful Production System

Pascal Dennis
September 11, 2015

Following in the tradition of its Shingo Prize-winning predecessors, Lean Production Simplified, Third Edition gives a clear overview of the structure and tools of the Lean production system. Written for the practitioner by a practitioner, it delivers a comprehensive insider's view of Lean...

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