Business & Management

Office - Administrative Processes

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Lean Production Simplified: A Plain-Language Guide to the World's Most Powerful Production System

3rd Edition

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Pascal Dennis
September 11, 2015

Following in the tradition of its Shingo Prize-winning predecessors, Lean Production Simplified, Third Edition gives a clear overview of the structure and tools of the Lean production system. Written for the practitioner by a practitioner, it delivers a comprehensive insider's view of Lean managemen...

Continuous Improvement in Higher Education: How to Begin Your Institution’s Lean Journey

1st Edition

Bonnie Slykhuis
November 19, 2019

Is your college or university struggling with how to adapt to budget cuts, changing student needs, technology, or regulatory changes? Do you have a program or staff assigned to help coordinate change efforts? Are you ready to become more proactive in how you react to the changes that affect your...

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

1st Edition

Daniel Lafrenière
November 01, 2019

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B....

Office Lean: Understanding and Implementing Flow in a Professional and Administrative Environment

1st Edition

Ken Eakin
October 17, 2019

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn’t -- enabling office professionals to understand...

Lean in the Classroom: The Powerful Strategy for Improving Student Performance and Developing Efficient Processes

1st Edition

Vincent Wiegel
September 11, 2019

The current way of organizing education is not tenable in the coming decade. We need to address how we teach, how we organize schools, how we increase the effectiveness of learning, how we construct classrooms, and how we deploy new technologies. Lean management philosophy has been successfully...

Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools

1st Edition

Stephen Yorkstone
July 17, 2019

Higher education (HE) is amongst the hardest sectors in which to apply lean. Universities resist change, their organizational cultures being far from the manufacturing environment where lean was born. The way HE organizations are structured, funded, and function globally is idiosyncratic; one size...

The ICT Malaise: A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service-Delivery Workflow

1st Edition

Nadine Fruin
June 24, 2019

"A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT." Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School "The ICT Malaise is a different and thorough point of...

Optimizing Student Learning: A Lean Systems Approach to Improving K-12 Education, Second Edition

1st Edition

Betty Ziskovsky, Joe Ziskovsky
February 11, 2019

This book is a fictionalized account of how a licensed school teacher developed, implemented, and refined the application of Lean principles and applied them to her classroom instructional practice to complete the delivery of her assigned curriculum while at the same time ensuring her students...

The Lean IT Expert: Leading the Transformation to High Performance IT

1st Edition

Niels Loader
November 21, 2018

Digital transformation is a business concern; it is no longer just IT that must get things done. The disruptive force of start-ups focusing on IT-based services that can be consumed through mobile devices cannot be underestimated -- These start-ups eat away at the high-margin services provided by...

Quality Standards for Highly Effective Government, Second Edition

1st Edition

Richard E. Mallory
April 11, 2018

Quality Standards for Highly Effective Government, Second Edition establishes a "new normal" in government that will ultimately reinvent the practice of democratic government. The principal catalyst for this change will be the adoption of auditable quality standards within every government...

Toyota’s Global Marketing Strategy: Innovation through Breakthrough Thinking and Kaizen

1st Edition

Shozo Hibino, Koichiro Noguchi, Gerhard Plenert
August 18, 2017

There are many books on the market that discuss the Toyota Production System but few that insightfully analyze its marketing strategy. Authored by former Toyota marketing executives, this is the first book of its kind to detail how Toyota’s thinking habits go beyond the shop floor and influence and...

The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and Evolved Mindsets

1st Edition

Kelly Graves
May 10, 2017

New, and experienced managers alike, typically repeat behaviors they observed or were subjected to when they were employees, which perpetuates unhealthy and unproductive management methods. The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and...

Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner

1st Edition

Debashis Sarkar
December 01, 2016

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide...

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