Business & Management

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The TWI Facilitator's Guide: How to Use the TWI Programs Successfully

Donald A. Dinero
September 06, 2016

There are many books available covering the Training Within Industry (TWI) programs, but few include any unique material on adaptation or modification – This dearth of new material has caused practitioners to alter the programs without understanding the underlying principles. These changes have...

Office Ergonomics: Ease and Efficiency at Work, Second Edition

Anne D. Kroemer, Karl H.E. Kroemer
June 23, 2016

Office ergonomics – whether we realize it or not – directly or indirectly affects every one of us. It is the study of the work we do, the environment we work in, and the tools we use to successfully perform our jobs. Office ergonomics helps us be comfortable and safe at work, which reduces the...

Human Resource Management in a Hospitality Environment

Jerald Chesser
May 25, 2016

This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information...

You're the Boss: Growing and Selling a Successful Consulting Firm

Raj Aseervatham
May 02, 2016

There is no magic formula for growing a successful consulting firm, but the few most important factors you must know are critical regardless of the type of consulting firm you are trying to grow. With leadership, diligence, discipline, and sustained effort, these principles can help you achieve...

The Field Guide to Achieving HR Excellence through Six Sigma

Daniel Bloom
April 07, 2016

In an environment where many organizations think of human capital assets as little more than expense items that impact the bottom line, this book will help human resource (HR) professionals initiate a shift toward a new culture in which management views employees as true partners in achieving...

Standardized Work with TWI: Eliminating Human Errors in Production and Service Processes

Bartosz Misiurek
April 04, 2016

Standardized Work with TWI: Eliminating Human Errors in Production and Service Processes presents the Training within Industry (TWI) program and describes how it can influence and alter one’s understanding of work standardization. Work standardization is the key to eliminating human errors from...

Alternate Reality Games: Gamification for Performance

Charles Palmer, Andy Petroski
April 01, 2016

While formal training and communication are a foundational approach to developing employees in the workplace, alternate reality games (ARGs) provide a framework for increased and sustained engagement within business organizations. ARGs are transmedia experiences designed to generate engagement and...

Innovation Project Management Handbook

Dr.Gregory C. McLaughlin, Dr. William R. Kennedy
February 12, 2016

Innovation Project Management Handbook provides organizational leaders and decision-makers with a cadre of agile, disciplined, and transformational tools and processes for improving innovation opportunity outcomes and achieving sustained innovation project success. The authors introduce new tools...

The TWI Workbook: Essential Skills for Supervisors, Second Edition

Patrick Graupp, Robert J. Wrona
December 17, 2015

Since the publication of its Shingo Prize-winning predecessor, TWI programs have seen steady growth in usage. As a true understanding of Standard Work has developed, the need for the TWI skills as fundamental tools to achieve Lean objectives has been solidified.The TWI Workbook: Essential Skills...

A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction

Vincent P. Magnini, Carol J. Simon
December 15, 2015

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift...

Transforming Teams: Tips for Improving Collaboration and Building Trust

Claudia St. John, SPHR, SHRM-SCP
September 10, 2015

Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative...

Using Data Management Techniques to Modernize Healthcare

Anthony Matthew Hopper, MA, MHA
August 20, 2015

Healthcare organizations with sound human resources (HR) infrastructures are better able to hire, develop, promote, and retain employees who match up well with their specific needs. Using Data Management Techniques to Modernize Healthcare explains how to modernize your HR systems through the use of...

Conferences

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