Business & Management

Human Resources & Training

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The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and Evolved Mindsets

Kelly Graves
May 10, 2017

New, and experienced managers alike, typically repeat behaviors they observed or were subjected to when they were employees, which perpetuates unhealthy and unproductive management methods. The Management and Employee Development Review: Competitive Advantage through Transformative Teamwork and...

Employees and Employers in Service Organizations: Emerging Challenges and Opportunities

Arvind K. Birdie
April 18, 2017

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and...

How to Engage, Involve, and Motivate Employees: Building a Culture of Lean Leadership and Two-Way Communication

Janis Allen, Michael McCarthy
April 04, 2017

This book, which takes the employees' perspective, illustrates what works and what doesn't work to engage, involve, and motivate a workforce. Through examples, it shows how the "engage" methodology links to the Lean Process. While focusing on the softer/"people" part of Lean, it maximizes the value...

Understanding Personal Security and Risk: A Guide for Business Travelers

Charles E. Goslin
March 02, 2017

Uniting broad, time-tested security principles and the author’s 35-plus years of experience with international security, intelligence, and foreign affairs, Understanding Personal Security: A Guide for Business Travelers offers a detailed yet practical framework on which to develop personal security...

Leadersights: Creating Great Leaders Who Create Great Workplaces

David Veech
February 01, 2017

Love, learn, let go. Three decisions. Three actions. Three habits. Together, these offer leaders insight (Leadersights) into the true nature of leadership and can create the type of workplace that can thrive in a demanding future. Leadersights: Creating Great Leaders Who Create Great Workplaces...

The TWI Facilitator's Guide: How to Use the TWI Programs Successfully

Donald A. Dinero
September 06, 2016

There are many books available covering the Training Within Industry (TWI) programs, but few include any unique material on adaptation or modification – This dearth of new has caused practitioners to alter the programs without understanding the underlying principles. These changes have made the...

Office Ergonomics: Ease and Efficiency at Work, Second Edition

Anne D. Kroemer, Karl H.E. Kroemer
June 23, 2016

Office ergonomics – whether we realize it or not – directly or indirectly affects every one of us. It is the study of the work we do, the environment we work in, and the tools we use to successfully perform our jobs. Office ergonomics helps us be comfortable and safe at work, which reduces the...

Human Resource Management in a Hospitality Environment

Jerald Chesser
May 25, 2016

This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information...

You're the Boss: Growing and Selling a Successful Consulting Firm

Raj Aseervatham
May 02, 2016

There is no magic formula for growing a successful consulting firm, but the few most important factors you must know are critical regardless of the type of consulting firm you are trying to grow. With leadership, diligence, discipline, and sustained effort, these principles can help you achieve...

The Field Guide to Achieving HR Excellence through Six Sigma

Daniel Bloom
April 07, 2016

In an environment where many organizations think of human capital assets as little more than expense items that impact the bottom line, this book will help human resource (HR) professionals initiate a shift toward a new culture in which management views employees as true partners in achieving...

Standardized Work with TWI: Eliminating Human Errors in Production and Service Processes

Bartosz Misiurek
April 04, 2016

Standardized Work with TWI: Eliminating Human Errors in Production and Service Processes presents the Training within Industry (TWI) program and describes how it can influence and alter one’s understanding of work standardization. Work standardization is the key to eliminating human errors from...

Alternate Reality Games: Gamification for Performance

Charles Palmer, Andy Petroski
April 01, 2016

While formal training and communication are a foundational approach to developing employees in the workplace, alternate reality games (ARGs) provide a framework for increased and sustained engagement within business organizations. ARGs are transmedia experiences designed to generate engagement and...