FEATURED AUTHOR
Seth J. Kinnett
Seth J. Kinnett was born in Muncie, Indiana, and educated at DePauw University, The University of Oxford, and Illinois Institute of Technology. He has over 12 years of professional experience in CRM spanning both consulting and industry. In addition to CRM, his research interests include human computer interaction, organizational social dynamics, and technology adoption. He lives in Chicago.
Biography
Mr. Kinnett is a 13 year veteran of the IT professional services, financial services, healthcare, and software industries. His expertise includes business analysis, project management, process improvement and customer relationship management. He is an Adjunct Industry Associate Professor of Information Technology & Management at Illinois Institute of Technology in Chicago.Education
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DePauw University - 2005, Bachelor of Arts, Computer Science
Illinois Tech 2009, Master of Information Tech & Mgmt
Areas of Research / Professional Expertise
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Customer relationship management
Business analysis
Process re-engineering
Project management
Human computer interaction
Websites
Books
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