Frequently Asked Questions


Please find frequently asked questions listed below for your convenience. We hope these answers will help you get the most out of CRCPress.com.

We stand behind our products, and are available to help if you experience any problems.

If you don't find an answer to your question, please contact Customer Service or the Technical Support helpdesk.

 

CUSTOMER SERVICE QUESTIONS

Why can't I find the book I am looking for?

You can search for books a number of ways through CRCPress.com. You can conduct a general search through the Search window on the home page. You can conduct a more specific search through our Advanced Search link on the home page. This feature allows you to search by book title, author, ISBN, keyword, subject, and discipline.

Finally, our books are organized according to subject area on our home page. Here you will find all titles within a subject area. In many areas, you can focus on more specific subcategories.

I am having a problem with a computer program that I bought from CRC Press.

Please contact Technical Support.

The CD-ROM/DVD product I bought is not working. Who should I contact?

Please contact Technical Support.

What is your return policy?

Books may be returned in new/saleable condition for a refund of the purchase price excluding shipping charges within 60 days of purchase. Please include a copy of your invoice or packing slip and ship via any traceable method to:

Kentucky Distribution Center
C/O Returns Dept.
7625 Empire Dr.
Florence, KY 41042

Please allow up to six weeks for your return/credit to be processed and retain your tracking number. CRC Press is not responsible for any products lost in return mail.

Please see our Return Policy page for more information.

I don't want to use a credit card over the internet. Is there another way to order?

There are a number of ways to order products from CRC Press. If you don't want to use your credit card over the internet, you can give your billing information over the telephone. Or you can order books via telephone and request to be billed via an invoice. You can also email or fax your order to CRC Press, and receive a corresponding invoice.

How can I place a tax-exempt order?

Sales tax is automatically calculated and added to your invoice based on your shipping destination. To have the sales tax removed, please send your order ID number(s) and your State Sales Tax Certificate to salestax@taylorandfrancis.com. Your credit card will not be charged until your product ships.

Upon verification of your certificate, your account will be changed to tax-exempt status and any charges relating to taxes will be credited back to your credit card. Please be patient, as the verification process can take up to 10 days to be completed. If you have any questions, please contact our Customer Service department.

Can I place a bulk order?

Yes, absolutely. Exclusive bulk discounts are available on purchases of ten or more items. Please email specialsales@taylorandfrancis.com for details.

Where can I look up the status of my order?

Please contact Customer Service to check on the status of your order.

What if there is a problem with my order or my billing?

Please contact Customer Service to resolve these issues.

What should I do if I received the wrong book or duplicate copies of a book?

Please contact Customer Service for more information to arrange for a return and to alleviate any concerns about double billing.

I found an error in one of your books. Where should I report it?

If you identify an error in a CRC Press book or other product, please contact the appropriate Editor.

My book mentions a program that I should download at crcpress.com - how can I find it?

Type the title of the book into the search window. Click on the title to visit the book page. Book downloads can be found under the Downloads & Updates tab.

 

AUTHOR QUESTIONS

Who should I contact to submit a manuscript for publication?

Please contact the Editor that is most appropriate for your subject matter.

How can I contribute to a CRC Book Series?

If you have an idea for a new series, submit it to the Editor that is most appropriate for your subject matter.

Where can I find proposal guidelines for my manuscript?

Please visit the Publishing with CRC Press page to obtain proposal guidelines.

Where can I find the guidelines I need for submitting a manuscript?

Please visit the Publishing with CRC Press page to obtain manuscript guidelines.

How can I help with the marketing of my book?

Please visit the Marketing page for tips to help market your book.

How can I contact the Production department about my book?

Please visit the Production Services page. Once your book is in production, you will be assigned a production editor and production coordinator. They can answer most of your production questions.

I want to publicize my book at a conference in my field. How can I get extra promotional flyers for my book?

Please contact your assigned Marketing Manager by email or phone.

 

PRESS AND REVIEWER QUESTIONS

I am a book reviewer. How can I get a complimentary book for evaluation?

Please visit the Resources for the Press part of our website to complete a Review Copy Request Form.

I am a journalist interested in interviewing a CRC author. Who should I contact?

Contact the appropriate Marketing Manager.

 

FOR LIBRARIANS

Where can I download a catalog of CRC's latest publications?

Please visit our Resources for Librarians page.

 

PROFESSOR AND EDUCATOR QUESTIONS

Who can I contact in order to adopt a CRC textbook for my course?

You can visit our Resources for Instructors section for information on completing and submitting an examination copy request form.

How can I use content from one of your books?

Visit our Rights & Permissions page for more information.

 

QUESTIONS ABOUT CRCNETBASE

How can I subscribe to CRCnetBASE products?

Visit our CRCnetBASE site. FREE TRIALS are available for qualifying organizations.

Who do I contact about troubleshooting and support for CRCnetBASE products and other online encyclopedias/databases?

Visit the Contact Us page on the CRCnetBASE site.