VA’s Lean Healthcare Transformation: Innovating the Veteran Patient Experience

1st Edition

Kathryn Trauth Taylor, PhD, Robin R. Hemphill, MD, MHP, Heather Woodward-Hagg, PhD

Productivity Press
Published December 31, 2017
Reference - 190 Pages - 47 B/W Illustrations
ISBN 9781498768900 - CAT# K29272


Add to Wish List
FREE Standard Shipping!


  • Presents an enterprise-level view of Lean transformation across the nation's largest healthcare system
  • Features multi-level perspectives from VA leadership, executives, Lean senseis, clinicians, front-line staff, and Veterans
  • Details VA's methods for implementing and evaluating Lean across multiple facilities
  • Overviews VA's integrated technology platform developed to support metrics-sharing and continuous improvement efforts across VA facilities nationwide
  • Illustrates how Lean initiatives and improvements impact veterans through narratives of patient and staff experience


This book provides insight into the initial deployment of a Lean Management System across VA, the nation's largest healthcare system. The book presents the origins of VA's Lean Enterprise Transformation (LET) in its 156 medical centers. The authors detail the clinical and administrative outcomes of these efforts, as well as the formative evaluation methods used to monitor and improve the VAs LET deployment and examines how the VA strives to provide the best patient experiences for our Veterans. The book takes a comprehensive, multi-level approach, revealing how innovation in VA healthcare is occurring through narratives from leaders, administrators, physicians and staff.