Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

1st Edition

Jiju Antony, David Preece

Routledge
Published December 13, 2001
Reference - 254 Pages
ISBN 9780415222723 - CAT# RU20459

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Summary

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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