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This book is your guide to becoming an empowerment leader. Its purpose: to redirect and re-energize leadership in government. If you are involved in any form of government leadership, this new publication will show you exactly how to develop and implement the principles of empowerment and improve quality. Transformational Leadership in Government is written for administrators and managers who are committed to improving the efficiency and effectiveness of their staff. Koehler and Pankowski illustrate how true leadership is the creation of a working environment that encourages those closest to the problem to take the responsibility for solving it. The authors provide new principles of leadership that will enable leaders to successfully manage any government organization. The book focuses on governmental organizations that should be customer driven, process oriented, team based, and data driven. The essence of Transformational Leadership in Government can be summed up in the words of W. Edwards Deming: Give the worker a chance to work with pride.
Table of Contents
NEW DIRECTIONS IN LEADERSHIP Purpose of This Book Traditional Approaches to Leadership in Government Charting a New Leadership Path in Government Defining Leadership in Government Government and Industry: Similar Leadership Crisis Awakening the Giant: Foreign Competition and Changing Customers' Wants and Needs The Awakening of Government Leaders The Difference Between Being an Administrator and a Leader Empowerment Leadership Principles Principle #1: View organizations as systems Principle #2: Establish and communicate organization strategy Principle #3: Institutionalize a management system Principle #4: Develop and train all associates in process management Principle #5: Empower individuals and teams Principle #6: Measure and control processes Principle #7: Recognize and reward continual improvement Principle #8: Inspire continual change Organization of This Book
CHAPTER 2 EMPOWERING SYSTEMS View and Understand Government Organizations as Systems Empowering organizations Adopt the Cornerstones and Beliefs of Empowering Organizations Summary
CHAPTER 3 EMPOWERMENT LEADERSHIP: VISION AND STRATEGY Create a Vision for the Organization Develop a Mission Statement Establish Organization Values Identify the Desirable Outcomes that Result from Government Organization Efficiency and Effectiveness Develop a Strategic Plan Align Organizations to Achieve Desirable Outcomes Develop a Set of Principles that Serve as the Foundation for Management Action Summary
CHAPTER 4 CHARACTERISTICS OF QUALITY EMPOWERMENT LEADERS High Tolerance for Uncertainty Low Tolerance for Uncertainty Energetic Passion for Quality Perseverance Positive Self-Image Credibility Strong Desire to Influence Others Summary
CHAPTER 5 THE SKILLS OF EMPOWERMENT LEADERS Conceptual Skills Monitor your environment Understand your organization's processes Continually employ strategic planning Technical Skills Histograms Cause-and-effect diagrams Force field analysis Pareto charts Check sheets Control charts Run charts Scatter diagrams Communication Skills Team participation Empowerment team facilitation Team leadership Public speaking Writing skills Teaching Coaching skills Summary
CHAPTER 6 EMPOWERMENT LEADERSHIP: BEHAVIOR Power and Organizational Behavior Empowerment and Organizational Behavior Perception and Behavior Leading Others to Lead Themselves Summary
CHAPTER 7 EMPOWERMENT LEADERSHIP: SUBSTITUTES Organization-Wide Compensation and Recognition Program Cohesive Process Improvement Teams Process Improvement Guides Professional Work Force Mission Identification, Understanding and Acceptance Instilling Values Quality Indicators 360 Degree Feedback Systems Process Measurement, Control and Benchmarking Organization Effectiveness Criteria
CHAPTER 8 EMPOWERMENT LEADERSHIP: INSPIRING CHANGE Need for a Change Vision Sharing the Vision Strategy for Plan Change Interventions Overcoming Resistance to Change Accessing Change Institutionalizing Change Inspiration
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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