1st Edition

Total Quality Management for Project Management

By Kim H. Pries, Jon M. Quigley Copyright 2012
    295 Pages 101 B/W Illustrations
    by Auerbach Publications

    Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, Total Quality Management for Project Management explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions.

    Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you’ll need to enhance the effectiveness of your TQM work. To clear up any confusion about what a true quality improvement is, it includes sections that cover the fundamentals of total quality management and defines the terms used throughout the text.

    The book examines profitability as it relates to product cost—including the initial work determining investment paybacks. It compares TQM/PM versus Six Sigma and illustrates the use of scrum in the context of TQM for improving quality initiatives. Complete with real-world success stories that facilitate comprehension, it illustrates methods that can help to minimize distractions and keep your team focused.

    The authors consider the full range of quality improvement tools as applied within the framework of project management. For the section of the book on the application of TQM to scrum, they demonstrate how these analytical methods can be used on the data produced within a scrum project and made into actionable information. Filled with innovative methods for improving costs, the text arms you with the tools to determine the approaches best suited to your corporate culture and capabilities.

    Introduction
    Questions to Ponder
    Why TQM Is Important to the Project Manager
    TQM Project Manager Scenario
    Total Quality Management Prerequisites
    Organizational Attributes
    PDCA—Shewhart Cycle
    Project Management
    What Is Program Management?
    Why TQM Is Not Another Management Fix
    How to Change the Culture
    Eliminating Junk Activities
    Exercises

    Metrics and Requirements
    Questions to Ponder
    Why Metrics and Requirements Are Important to the Project Manager
    TQM Project Manager Scenario
    Product Requirements
    Project Requirements
    Derived Requirements
    Internal Requirements
    Regulatory Requirements
    Standards
    Exercises

    TQM Tools
    Questions To Ponder
    Why TQM Tools are Important to the Project Manager
    TQM Project Manager Scenario
    Benefits to the TQM Project Manager
    Pareto Chart
    Scatter plots
    Control Charts
    Selection of Variable
    Flow Charts
    Ishikawa Diagram (Fish Bone Diagram, Cause and Effect Diagram)
    Histogram/Bar Graphs
    Checklists/Check sheets
    Exercises

    Project Management Tools
    Questions to Ponder
    Why Project Management Tools are Important to the Project Manager
    TQM Project Manager Scenario
    Scope
    Project Estimating Techniques
    Project Budgeting
    Cost Estimating
    Project Scheduling Fundamentals
    Communications Basics
    Project metrics and control
    Risk Management Fundamentals
    Project termination techniques
    Exercises

    Statistics and Control
    Rubric
    Questions to Ponder
    Why Statistics and Control is Important to the Project Manager
    TQM Project Manager Scenario
    What Does Control Mean?
    Project Risk and Management
    Attributes Data
    Variables Data
    Statistical Process Control (SPC) in Use
    Exercises

    Process Analysis and Improvement
    Questions to Ponder
    Why Process Analysis and Improvement is Important to the Project Manager
    TQM Project Manager Scenario
    Functional Decomposition
    Work Breakdown Structures
    Scope of Work
    Exercises

    Process Control and Metrics
    Questions To Ponder
    Why Process Controls and Metrics Are Important To The Project Manager
    TQM Project Manager Scenario
    Risk Management
    Hazard Analysis and Critical Control Point Method
    Scope
    Communication
    Change Management
    Exercises

    Inspection and Quality Assurance
    Questions to Ponder
    Why Inspection and QA Are Important to the Project Manager
    TQM Project Manager Scenario
    Inspection with Attributes
    Inspection with Variables
    Skip Lot Inspection
    Continuous Sampling Plans
    Dodge-Romig
    First Article Inspection
    What Is A Meaningful Sample?
    Failure Types
    Inspections and Project Management
    Exercises

    Tracking Metrics
    Questions To Ponder
    Why Statistics and Control Are Important to the Project Manager
    TQM Project Manager Scenario
    Tracking Metrics
    Product Quality Over Time
    Project Quality Over Time
    Exercises

    Other Supporting Initiatives
    Questions to Ponder
    Why Maturity Models Are Important To The Project Manager
    TQM Project Manager Scenario
    Capability Maturity Models

    Appendices:
    Change Management
    TEMP example
    TIEMPO
    Product Verification

    Biography

    Kim H. Pries has four college degrees: B.A. History from the University of Texas at El Paso (UTEP), B.S. Metallurgical Engineering from UTEP, M.S. Metallurgical Engineering from UTEP, and M.S. in Metallurgical Engineering and Materials Science from Carnegie-Mellon University. In addition to the degrees, he has the following certifications:

      • APICS
      • Certified Production and Inventory Manager (CPIM)
      • American Society for Quality (ASQ)
      • Certified Reliability Engineer (CRE)
      • Certified Quality Engineer (CQE)
      • Certified Software Quality Engineer (CSQE)
      • Certified Six Sigma Black Belt (CSSBB)
      • Certified Manager of Quality/Operational Excellence (CMQ/OE)
      • Certified Quality Auditor (CQA)
      Mr. Pries worked as a computer systems manager (IT), a software engineer for an electrical utility, a scientific programmer on defense contract and for Stoneridge, Incorporated (SRI), he has worked as:
      • Software manager
      • Engineering services manager
      • Reliability section manager
      Mr. Pries has provided Six Sigma training for both UTEP and SRI, cost reduction initiatives for SRI. Mr. Pries is also a founding faculty member of Practical Project Management. Additionally, in concert with Mr. Quigley, Mr. Pries is the co-founder and principal with Value Transformation, LLC, a training, testing, cost improvement, and product development consultancy. Mr. Pries also holds Texas teacher certification in mathematics, technological education, technological applications, and special education. Email Mr. Pries at kim.pries@ valuetransform.com. Mr. Pries's first book was Six Sigma for the Next Millennium: A CSSBB Guidebook ISBN-13: 978-0873896566, now in a second edition as Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition (