Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.
The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.
Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.
PART 2: BUILDING BLOCKS OF ORGANISATION, Chapter Four, Marketing and Innovation
- Understanding the marketplace
- Understanding the competition
- Product and process innovation
Chapter Five, Supply Chain Management
- Materials Planning
- Distribution and Customer Relationship Management
- E- Supply Chain and Supplier Partnership
Chapter Six, Safety Health and Environment
- Product safety and Regulatory Control
- Industrial and workplace safety
- Environment protection
Chapter Seven, Infrastructure Facilities
- Sourcing strategy
- Appropriate technology
- Flexibility and Lean Processes
- Reliability and Maintenance
- Balanced Scorecard
Chapter Eight, Systems and Procedures
- Quality management
- Financial Management
- Information and Communication Technology
Chapter Nine, Intellectual Capital
- Leadership and organisation capital
- Human Resources policies
- Knowledge management
PART 3: GAP ANALYSIS,
Chapter Ten, Alignment of methodology
- Link with TQM, Six Sigma and Fit Sigma
- Comparing TOS with EFQM, MBNQA and ISO 9000
- Customising manufacturing, service and public sectors
Chapter Eleven, Strategy for Improved Value, Chapter Twelve, Data collection and gap analysis
PART 4: MAKING IT HAPPEN
Chapter Thirteen, Implementing the strategy, Chapter Fourteen, Case Study examples, Chapter Fifteen, The reflective practitioner.
APPENDIX, Questionnaire
Biography
Ron Basu
