The Quality Promise

1st Edition


CRC Press
Published November 28, 1990
Reference - 216 Pages
ISBN 9780824783891 - CAT# DK4316
Series: Quality and Reliability

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Showing how each person can influence the quality of working relationships as well as the quality of the product or service provided, this volume examines the three key interfaces which everyone has on the job a craftsperson performing a process or service, an entrepreneur interacting with customers


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