The Quality Business: Quality Issues in the Smaller Firm

1st Edition

Robert Blackburn, James Curran, Julian North

Published December 25, 1997
Reference - 248 Pages
ISBN 9780415146081 - CAT# RU15183
Series: Routledge Studies in Small Business

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This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.

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