Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in implementing certified quality management systems, as well as the auditors who are required to examine those systems. A down-to-earth approach is taken throughout The Quality Audit for ISO 9001:2000, avoiding the impractical and nit-picking methods which have so often characterized quality management audits, making it an invaluable source of realistic advice. It demonstrates how to produce real benefits from an audit programme rather than simply guaranteeing compliance to a documented system. Everyone who sees audits as a useful tool for business improvement should read this book!
Table of Contents
Contents: Figures; Preface: Acknowledgements; Abbreviations. Part One Putting the Audit in Context: Introduction to auditing; Purpose, benefits and types; Quality and quality management; ISO 9000 quality standards; ISO 19011 auditing standard; Quality management system certification; Selection, training and competence of auditors. Part Two Running the Audit: Planning; Preparation; Conducting the audit; Reporting and documentation; Audit management and follow-up; Techniques; Product and process audits. Part Three The Future: Quality systems and auditing - implications for the future; Index.
"an invaluable source of realistic advice. ... Everyone who sees audits as a useful tool for business improvement should read this book". Engineering Designer