Information and communication technology ICT in organizations has many faces, such as office automation, production automation, telecommunication and electronic networks connecting organizations. The "C" in "ICT" refers to the fact that, besides information processing technologies, a rapid growth can be found in computer-assisted communication technologies and computer-supported co-operative work. Organizations change as a result of socio-economic and technological developments. New organizational forms and work arrangements are emerging, and ICT is adapted and designed to solve problems caused by these changes. The impact of the introduction of ICT becomes apparent in changes in work patterns, qualifications and decision-making procedures. In this special issue, the implementation processes and some of the consequences are discussed, mostly on the basis of empirical studies.; Contributions include: a discussion of recent developments of ICT and organizational change in the banking sector; an analysis of the introduction of technological innovation in the ambulance service in several big cities; and an illustration of the different options in introduction strategies, including methods used to facilitate user participation in systems development. In some cases, so-called business re-engineering processes form the framework for the analysis.
Table of Contents
People-oriented introduction of ICT in organizations, J.H.E. Andriessen, P.L. Koopman; information technology and radical re-engineering - emerging issues in major projects, L.P. Willcocks, W.L. Currie; technological and organizational innovation - a dilemma of fundamental change and participation, J.J. Boonstra, M.J. Vink; stress and technological innovation - a comparative study of design practices and implementation strategies, D.G. Wastell, C.L. Cooper; representing socio- technical systems options in the development of new forms of work organization, K. Eason et al; information system development - from user participation to contingent interaction among involved parties, M.A.G. Offenbeek, P.L. Koopman; modelling group decision-making - some important aspects for system desgin, E. Hanappi-Egger; book reviews, Z. Ratajczak, J.H.E. Andriessen.