The Information Processing Theory of Organization: Managing Technology Accession in Complex Systems

1st Edition

John L. Kmetz

Routledge
Published June 5, 2019
Reference - 393 Pages
ISBN 9781138360549 - CAT# K396245
Series: Routledge Revivals

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Summary

First published in 1998, this volume develops and tests an information-processing model of organization, within the context of the accession of a new generation of a production technology. The model conceptualizes organizations as systems which accomplish their objectives through the processing of information. The book begins with the conceptual basis of the theory, developing the fundamental concepts of information, information processing, and technology. The accession of an automatic avionics tester during the 1970’s and 1980’s is the change in production technology used to test the theory. The theory is tested by mapping and analysing performance with a three-wave longitudinal field experiment and objective performance measures in the workflow of a very complex system, the U.S. Navy’s avionics maintenance organization. The information processing capacity of the system is shown to be the primary determinant of system performance, with or without the use of information technology. Additional support for the theory comes from newer test and information technologies deployed in the 1980’s and 1990’s. Implications of this theory for current generations of test technology are provided in the final chapters, along with further development of the theory and its general application to many types of organizations.

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