The ICT Malaise: A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service-Delivery Workflow

1st Edition

Nadine Fruin

Productivity Press
July 4, 2019 Forthcoming
Reference - 232 Pages - 14 Color Illustrations
ISBN 9780367228569 - CAT# K421958

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We hurtle ahead with technology, apps, and the newest innovation in a world where we seem to need constant online presence and "availability." You are in if you quickly adapt the newest technical "solution" and out if you wait too long or even have doubts about its usefulness.

Information and communication technology (ICT) service providers, suppliers, and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks, methodologies, best-practice approaches, and models. They continuously improve, align, integrate, and optimize but unfortunately don’t apply that to safeguarding quality.

We have created an environment where professionals of the tech sector are stimulated or forced to create, deliver and support poor products and services to ever increasing unhappy customers. This creates stress and moral dilemmas.

We are living in a constant hyped up society without questioning (enough) what we are doing and if it makes sense. It’s time for some critical thinking, reflection and contemplation.

This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other. In addition, it helps them conduct their business in such a way that customers as well as service providers and suppliers achieve satisfaction. Not just stated in a customer survey but crystallized in actual deeds.

We don’t have to make dramatic changes and overhauls to achieve a healthier and more productive way of doing business. It implies a different mindset, a different way of interacting and a different approach to and use of the many frameworks, models and methodologies being introduced ceaselessly.

IT professionals are presented with practical guidelines regarding the use of those methodologies and models, the building and managing of healthy business relations and how to ensure quality delivery of products and services. The result will be a more satisfying and less stressful work environment for all parties involved.


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