The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department, Second Edition

2nd Edition

Jody Crane, MD, MBA, Chuck Noon, PhD

Productivity Press
December 20, 2019 Forthcoming
Reference - 375 Pages - 150 B/W Illustrations
ISBN 9781498774505 - CAT# K29619

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This revised and updated book explores the academics behind managing the complex service environment that is the ED by combining applied management science and practical experiences to create a model of how to improve operations. The book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.


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