Discussions on office waste. Assessing the current state of the office. Definitions and discussions of office performance metrics. Functional lean perspectives. Designing and achieving your future state office. Case studies representing two levels (altitudes) of mapping. The first level is the main case study discussed throughout the book; an appendix presents the second level. Examples of companies applying lean thinking in the office throughout the book.
"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise.
Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
Table of Contents
Chapter 1 - Applying Value Stream Mapping Throughout the Enterprise
Chapter 2 - Getting Started: Mapping Office Value Streams
Chapter 3 - Identifying Office Waste
Chapter 4 - ABC Design's Lean Transformation in the Production Area
Chapter 5 - Assessing the Office Current State
Chapter 6 - Designing the Current State map for ABC Design
Chapter 7 - Thinking Lean at the Functioning Level
Chapter 8 - Designing a Future State
Chapter 9 - Designing ABC's Future State
Chapter 10 - Achieving Future State
"The Complete Lean Enterprise is an excellent tool to guide the enterprising manager to a new lean process solution. The step-by-step instructions are easy for the beginner to follow, and the lean examples, team exercises, and mapping tips add a credible voice of experience to the manuscript. And, best of all, 'It works!'"
Kent Sears, VP, Manufacturing Processes and Lean Implementation, GM 06/01/04
"Keyte and Locher have provided a valuable contribution for identifying strategic operational value streams for administrative and office processes. They demonstrate that the next generation of waste identification and elimination is in the business support functions."
Dr. Ross E. Robson, Executive Director, Shingo Prize, Utah State University 06/01/04
"This book is a must-read for leaders struggling to remove waste, reduce time, and improve responsiveness in white-collar processes. I expect to see well-worn copies of The Complete Lean Enterprise in offices everywhere — it deserves a spot next to Learning to See."
Peter Ward, Prof. of Operations Mgmt, Fisher College of Business 06/01/04
"Their method is practical, pragmatic and can easily be transferred to others. This is the book. This is the Rosetta stone for VSM."
Tom Berghan, Manager, Lean Systems, Esterline Korry 06/01/04
"Beau and Drew have developed a strategic lean tool that connects the value stream management of manufacturing processes to the rest of the enterprise! This tool applies to Office and Manufacturing processes, providing a systematic approach to eliminate waste along the entire product delivering value stream."
Ron Fardell, Director of Lean, Textron, Inc. 06/01/04
"…this is a very welcome book in an expanding field. It is clear and easy to read, even for non-quality and non-lean people. Used well, it could be the lever by which significant further savings and improved business capability are built into many different enterprises."