The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

1st Edition

Joe Fleischer

CRC Press
Published January 4, 2002
Reference - 272 Pages
ISBN 9781578200979 - CAT# K16143

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Summary

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t