The Call Center Handbook

1st Edition

Keith Dawson

CRC Press
Published March 30, 2007
Reference - 284 Pages
ISBN 9781578200191 - CAT# K16208

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Author(s) Bio

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.